Azul Ocean Club Hotel

Upon checking in I had no issues. However after requesting spa services I had to call the front desk to be told it was in 2 or 3 hours. After waiting 45 minutes for confirm to start my relaxation trip I called the front desk several times no answer and I had to walk to the front. I waited for the new shift mngr to listen to notes left. It was confirmed for 5pm. I went to eat dinner and watched the server each time walk back and forth to the other restaurant to get my drink each taking 10-15 minutes to make. I was one of two guests. At dinner time I thought this was odd. The food was horrible. I got sick that night and stayed ill for 2 days. The server said how was the chiviche? Not good. I’ll take it off your bill. Upon arriving for my spa services 10 minutes early typical of any service I’ve received I was met w an annoyed and rushed therapist still setting up. To which she responded I’m not ready. She then left the hotel room although I requested it be outside, and returned with chocolate and two other items. The whole experience was horrible. An injury I told her about she disregarded and turns off the ac in 80°weather. The chocolate was cold and poured directly onto me as was the scrub. But no real scrub. She skipped parts of my body I couldn’t reach and wasn’t engaging or polite. Once I was able to relax she took the eye patch off abruptly and rushed me out of the room. Giving me a rob to put on that didn’t completely close and was for 40° weather. I refused to pay.