Paradisus Playa del Carmen - All Inclusive

Photo gallery for Paradisus Playa del Carmen - All Inclusive

Featured Image
On the beach, beach umbrellas, beach towels, snorkeling
On the beach, beach umbrellas, beach towels, snorkeling
On the beach, beach umbrellas, beach towels, snorkeling
Water Park

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access

Paradisus Playa del Carmen - All Inclusive

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest room stays
  • Hand sanitizer provided
5th Av., Playa del Carmen, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya 889 min walk
  • Popular LocationPunta Esmeralda Beach14 min walk
  • Popular LocationGuadalupe Church16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Paradisus Playa del Carmen - All Inclusive is next to a golf course and on the beach. Grand Coral Golf Riviera Maya and Pier Navega are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Calle Corazón. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Take an opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Playa 88 - 9 min walk
  • Punta Esmeralda Beach - 14 min walk
  • Guadalupe Church - 16 min walk
  • Grand Coral Golf Riviera Maya - 4 min drive
  • 28 de Julio Square - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • La Pirata — 4 min drive
  • El Guero Marisqueria Veracruzana — 4 min drive
  • Club de la Cerveza — 4 min drive
  • 500 Gramos Grill — 4 min drive
  • Salt Rock Grille — 4 min drive

About this property

Paradisus Playa del Carmen - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants. All 881 rooms offer thoughtful touches like pillow menus and bathrobes, as well as comforts such as Egyptian cotton sheets and down comforters. Free WiFi and iPod docks are standard, as are LCD TVs with cable channels.
Paradisus Playa del Carmen - All Inclusive offers 881 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Yhi Spa has 22 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of Yes
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM–11:30 AM
  • Buffet and à la carte meals, snacks, and beverages included
  • 20 restaurants and 1 coffee shop/café
  • 4 swim-up bars, 16 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • 5 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center (25000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Dock
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 40-inch LCD TV
  • Cable channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Paradisus Esmeralda
Paradisus Esmeralda All Inclusive
Paradisus Playa del Carmen La Esmeralda
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda
Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
Paradisus Playa del Carmen
Paradisus Playa del Carmen All Inclusive
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa del Carmen - All Inclusive Playa del Carmen

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 575 out of 986 reviews
5 - Excellent 58%
Rating 4 - Good. 239 out of 986 reviews
4 - Good 24%
Rating 3 - Okay. 88 out of 986 reviews
3 - Okay 9%
Rating 2 - Poor. 45 out of 986 reviews
2 - Poor 5%
Rating 1 - Terrible. 39 out of 986 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying at this hotel! This was our first family vacation since the pandemic so we were feeling pretty hesitant to travel. However, staying here actually made us FORGET there is a pandemic out there! First of all, we felt very safe with security measures/protocols at the hotel gate. Once there, safety protocols for COVID-19 are amazing! Hand sanitizer stations EVERYWHERE (and they actually work!) and they provide gloves at the buffet prior to entering the buffet area! I also loved how eco-friendly this hotel is! The cups, boxes, and utensils used for snacks are recyclable and/or bio-degradable. Service was AH-mazing! All staff were extremely nice and friendly. Everyone seems to have a positive attitude and eager to make guests feel welcome. Even my 6 year-old said "Everyone is so nice here!" The water park was really fun! The pool area is beautiful and with a nice playground (inside the pool) for kids! The night entertainment was very fun and beautiful! We used the kids club one day and my son loved it. I really, really recommend the hotel. It's gorgeous, clean, and overall, we had an amazing vacation.
Stayed 5 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, staff were friendly and helpful, food was amazing, and the room was very nice. We had a Vegan in our party and all of the Chefs prepared special meals for her that were delicious! The lifeguard/medics were helpful as one of our party slipped on wet floors and hurt her knee. They came to the room, put cream on, massaged, and placed ace bandages on her knee. The only thing I would say is that the floors are extremely slippery when wet, be cautious. GREAT PLACE! I will be back!!!
Stayed 6 nights in Aug 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Literally one of the best experiences and vacations thanks to the amazing service, awesome activities, and incredibly delicious food. We’re amazed by how incredibly nice everyone was, customer service was a 10/10! Sergio helped us with everything, Hector recommended the best activities for our family, Ricardo took beautiful family portraits! All the personnel at the kids place was amazing, and our toddler loved them. Every waiter was extremely polite!
Stayed 5 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room for a family of four. Housekeeping didn't missed our room on the last day.
Stayed 4 nights in Aug 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at this resort. It’s fabulous, we love it. Everything was wonderful, except for 2 things: This time, we found the food quality, menu and options to be lower, which was disappointing. I’m guessing this is a result of COVID. And unfortunately the beach water wasn’t very nice so we didn’t swim in it. The staff, especially kids club and activities staff concierge are outstanding. They make you feel like family. That’s truly the difference and why we keep coming back to this resort. Thank you for giving us a fun and safe COVID free vacation!
Stayed 11 nights in Aug 2021