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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
Restaurant
Restaurant
Exterior
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite SwimUp

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Premium bedding
  • 624 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Sofa bed
  • 1140 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Sofa bed
  • 1140 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Down duvet
Designer toiletries
Rainfall showerhead
  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Down duvet
Designer toiletries
Rainfall showerhead
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
Down duvet
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Down duvet
2 bedrooms
Premium bedding
  • 1980 sq ft
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Sofa bed
  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Punta Esmeralda Beach - 12 min walk - 0.5 miles
  • Mamitas Beach - 5 min drive - 2.1 miles
  • Quinta Avenida - 6 min drive - 2.2 miles
  • Quinta Alegría Shopping Mall - 6 min drive - 2.5 miles
  • Playa del Carmen Main Beach - 9 min drive - 1.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury all-inclusive property near Quinta Avenida
Located close to Quinta Alegría Shopping Mall, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar, and a beach bar. Indulge in a facial, a manicure/pedicure, and a body scrub at Yhi Spa, the onsite spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Pilates classes and fitness classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on site, a coffee shop/cafe, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/game room.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • A reception hall, a TV in the lobby, and tour/ticket assistance
  • Multilingual staff, meeting rooms, and a gift shop
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 488 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Guest reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries, and tubs or showers
  • 50-inch flat-screen TVs with cable channels and DVD players
  • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

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Exterior

The Royal Haciendas All Inclusive

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  • Hot Tub
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  • Spa
8.6 out of 10, Excellent, 1,776 reviews
The price is $325
includes taxes & fees
$267 per night
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of Apr 29, 2025, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on May 15, 2025 start from $413.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Self parking is free at this property.

What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. Activities include bartending classes, cooking classes, dance classes, and more.

Where is Paradisus Playa del Carmen – Riviera Maya - All Inclusive located?

Nestled on the beach, this Luis Donaldo Colosio property is within 3 mi (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Río Secreto and Xplor Theme Park are also within 9 mi (15 km).

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 96 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort !!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, safe, nice atmosphere, clean and friendly staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 9 nights in Apr 2025

10/10 Excellent

Bryanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, beautiful design and friendly staff.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kristel Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful throughout, great food, big rooms, good pool options for kids
Stayed 8 nights in Mar 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Grandkids enjoyed the pool. Restaurant Food was disappointing. Spa was great!
Stayed 7 nights in Apr 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing service and good. Was absolutely a 5 star experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome!
Stayed 7 nights in Mar 2025

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Stayed 8 nights in Feb 2025

10/10 Excellent

Kevin Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
Stayed 9 nights in Mar 2025

10/10 Excellent

Anuj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Stayed 4 nights in Feb 2025

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy place, replace cushion billiard table
Stayed 4 nights in Apr 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing , very clean and so many options for food and things to do, was there for a wedding and it couldn’t have been more beautiful. If you’re thinking of a place to stay in Mexico this is a must.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
Stayed 7 nights in Apr 2025

10/10 Excellent

Evan Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be happier with our stay, and especially the staff at Paradisus Playa Del Carmen. We had the family concierge option and were completely blown away by the service level. So friendly, so attentive. Awesome!
Stayed 6 nights in Mar 2025

10/10 Excellent

Vinoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an all inclusive resort that is great for families with small children. there is a water park and lots of activities to keep kids happy and the almost 24 hour buffet is very convenient. beautiful spacious rooms, excellent staff and service. will definitely visit again
Stayed 2 nights in Feb 2025

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff and facilities
Stayed 2 nights in Dec 2024

8/10 Good

Carlos Roberto De

Liked: Cleanliness, staff & service
We had family concierge and booking dinner was difficult.
Stayed 5 nights in Mar 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially Rene, Salvador and Antonio (all at the Family Concierge section) gave us excellent service and made our stay so enjoyable. It is a large facility so one most be fairly mobile to get around the property.
Stayed 7 nights in Mar 2025

10/10 Excellent

Vasile

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place
Stayed 2 nights in Nov 2024

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture incorporating real native vegetation everywhere. Feels like paradise. There’s an absolutely massive koi pond with walkable paths and bridges that are a highlight for my 4 year old. She doesn’t want to leave! Also guests are all very respectful I assume due to the * rating of this resort. For sure any skepticism we had about Mexico and wild Cancun destinations with a child where put to rest at this resort. From arrival to departure we felt safe, welcomed, serviced and most importantly as if we transported into paradise.
Stayed 4 nights in Apr 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Feb 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the decor and glamorous feel of the resort, it speaks volumes and you feel like you're in a luxurious place. I like the natural trees and the jungle feel of the plants inside and outside the gates. The map provides a clear view of where to walk and where to run.
Stayed 7 nights in Mar 2025

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whether you’re looking for a romantic getaway or a family vacation, this beach resort is a fantastic choice. Highly recommend!
Stayed 2 nights in Jan 2025

4/10 Poor

Yan

Liked: Cleanliness, amenities, property conditions & facilities
limit access to the pool no one tells me about it . did not refill the drink in my room every time
Stayed 6 nights in Apr 2025