Ponente Riviera Castle Hotels

"The property was conveniently located near the port of Savona with easy access to many markets, shops, bars & restaurants all within a short walking distance. The rooms are clean yet small but adequate. Beds are comfortable. I did not eat in the restaurant as there many other options nearby. The staff was sometimes friendly & welcoming & other times dismissive & not engaged or concerned with guest satisfaction & not proactive in their response. The biggest challenge was the climate control system which is inadequate as it is controlled by the reception desk regulating the temperature in the room aka "eco friendly." The air conditioning system was not working & room was excessively hot & uncomfortable for the first night requiring a room change at which time I was downgraded from the booked superior room type to standard lacking amenities. When brought to the attention of management they were dismissive & did not accept any responsibility as if it was my doing. Which it was not. I would not stay again & would stay at another property of which there were many but outside & away from the convenience of being in the port. Guests must be able to regulate the temperature in their own rooms for many obvious reasons. This is a deal breaker issue for me me. In my many years of world travel for business & leisure I have never encountered this type of situation which indicates lack of basic guest comfort. "

"This is a really “old school” hotel - so some may think it could benefit from a freshen up - but we loved it as it was! Such huge rooms and beds. Plenty of interesting memorabilia to look at in lounge etc. Great location just off beach front and short walk to casino / shops / restaurants. The pool looked nice - though hadn’t yet opened for the season when we went. The breakfast was good too. Parking was tight but they did their best to pack cars in where they could. We would be delighted to return!"

"Great location. Lovely staff. Amazingly cool pool. Outdated decor: while the hotel has been clearly updated the style of decor does not meet contemporary 5 star L peer hotels. Similarly the breakfast buffet is equally under par. "

"I had a fabulous stay at this hotel! The location, the front desk reception staff, my room, the spa, breakfast - all excellent!! I highly recommend this hotel and look forward to stay again in the future!! BtW - very pet friendly. My dogs loved it too!"

"Room was clean, we were upgraded from our original booking and breakfast was included for free. Staff were kind and breakfast was good. Was nice to wake up to the view of the sea every morning."

"Very clean room! Excellent location for a stay in center Sanremo! "

"An excellent hotel with a terrific and most efficient Team. Elisa, Leonardo and the restaurant manager deserve a special mention."

"Misleading information about the spa being included with the hotel."

"All"