Poole Keynes Chalets

"Clean n cosy room. Staff were super friendly and helpful. Had a manicure after breakfast and went for a walk in the town afterwards which was lovely too. "

"Stayed at your hotel for the first time so we could visit friends & family in the area. We had a lovely stay and all the staff were very pleasant and helpful. Will definately stay with you again in the future."

"Arrived to be greeted by a group standing in the front entrance smoking weed. No one from the hotel asked them to simple move a few meters so all areivedcdidnt have to walk through it. Was woken up by dealing going on at 02:15am outside my door. There meals overall are not cheap, but the cheapest option at my point of stay was roughly £12 - but they then charge you £7 to bring it 1 floor which isn’t really 4* service. £6 to park your car a day and no guarantee of a space. The staff were always polite - but that only masks the reality here on somewhere more 2* with 4* prices "

"clean room very friendly staff "

"The was clean, the bed was bad we had double room. One side of the bed was sink/broken so uncomfortable. Tried to call room service no one answered, call reception and transfer the call still no one answered. So have to go ordered at restaurant for room service and staff argue that never hear the phone ringing (we tried for an hour) "

"Good"

"The room was clean, comfortable and spacious. The staff were welcoming, helpful and polite. The breakfast choice was excellent. The drinks choice was very good. "

"Lovely hotel, friendly staff, great location. It would be perfect with some extra facilities and a thorough update in the bar area."

"great hotel"