“The room was below a premier inn a standard and price point well above that. Hair in the bath drain. Leaking shower onto the floor. Dirty towels. Dirty pillow cases. Unhelpful staff who wouldn’t even look at a support case for us. The spa you have to pay to use on top of a vast fee for a shocking room. Heating on full blast. No air conditioning. Spa pool water freezing. The breakfast standard hurt me to my core. The scramble egg clearly came from a packet and they were runny and top of that the……