I have stayed at Chestnut Tree Inn multiple times and it was always an ok experience. I didn’t have any real complaints until this last time when I went to the office to see about changing rooms to a smoking room when paying for an additional night. The manager and his wife were the ones working, and let me tell you, I have never experienced such a rude person with poor customer service skills. From the get go this man spoke down to me using a tone that to me made it apparent he thought that I was beneath him, didn’t understand him and strictly wanted to argue with me and/or my partner anytime we had to speak to him. So much so that when my partner left his key in the room (even though he was registered and on file) he refused to give him a key stating that he was not on the registry for the room and that there was no copy of his ID on file (which was taken the first night we checked in). To top it all off, when I stood up for myself and told him that I didn’t appreciate the manner in which he was speaking to me, that he had no right to speak to me that way, he used his managerial position to his advantaged and red flagged me so that I can no longer rent a room there, but didn’t have the guts to tell me personally, which I find cowardly and unprofessional. I found out after reserving another room online (which I paid for in advance) upon arriving to check in and was left with no room and out the money.