Beautiful city, disappointing accommodation
The city of Porto itself is absolutely beautiful and we really enjoyed exploring it. Unfortunately, our stay at this accommodation did not live up to our expectations.
The room we were given was not what we had originally booked, and when we brought this to the staff’s attention, they were not accommodating or willing to offer us a room that matched our reservation.
The cleanliness was also disappointing. The room was quite dusty and had cobwebs, to the point that we felt we needed to clean it ourselves when we arrived. We also found it inconvenient that basic necessities, such as toilet paper, required us to go out and purchase them ourselves. Towels and linens were also not changed unless we handled the laundry ourselves.
Overall, while Porto is a wonderful city and definitely worth visiting, our experience with the accommodation was disappointing. We expected the room and service to be consistent with what was advertised and what we had booked, and unfortunately that was not our experience.