Priddis Vacations from $654

Extremely disappointing experience. 1. At 10:40 in the morning, one staff opened our room’s door using his master key, without our consent or knowledge. He claimed that a lock repair was scheduled for our room, but we never ever asked for that repair and our key card worked well without any problems. I was sleeping on the bed and one stranger opened the door and tried to come in. Although I verified that staff’s identity with the front desk, they said he was indeed their man and apologized. Nevertheless, this problem still reflected unprofessional and poor management of their staff and working procedures. This was absolutely not acceptable and ridiculous! 2. Their room service was upon “request” before 10 AM. So after we came out on the second day of our stay, no room service was provided. When we came back to the hotel in the evening, what we saw was exactly same as when we left. I did hang don’t disturb signs on the door because we wanted to get up later. Does don’t disturb represent NO ROOM SERVICE on that day? Still, poor management and service. 3. I booked a room with a sofa bed. But that room was very small, and the “sofa bed” was actually a two-people sofa, not a bed! Overall, this was a very disappointing and unsatisfactory living experience. I always choose living with Sandman for all my travels. This experience is definitely the worst! Avoid this hotel to people who don’t want to be invaded when they’re sleeping, living without room service and downgraded!

Excellent location for great views and clean room.i can only for my room in this case.

We did arrive a bit early at 2:30 pm, and was advised that our room was not ready, but would be in about 1 hour. Were advised that we would be on the 3rd floor (we did put in a request for highest floor over 6 months ago). At 4pm, I was advised "not much longer". Not great....check in is at 4pm and room was not ready. I did advise of my displeasure and front desk staff just said "I get it"...no apology!! Not even after we received our keys. You would think that there would have been an apology - for the rate that we paid....I would have expected the room to be ready at check in time. Kitchen is not greatly stocked for cooking items. Hot tub....was not very hot, and jets did not seem to work. Friday morning...the cleaning staff were cleaning the room above us at 9am...and very loud - almost like they were throwing things around and jumping. Then on Saturday morning...the people in the room above us must have had kids...and they were jumping, stomping...and this started at 7:30am.