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"The room was small but fine for one night. The heating was not on and took a long time to heat the room once the temperature was set. The reason for the overall poor score is the staff. We had no shampoo in the dispenser, which my wife only realised when she was in the shower. I called reception, who were apologetic and said someone would be along shortly. Five minutes later a man turned up with a bottle of shower gel. I told that was not what was needed and he said he'd be back very soon. After almost ten minutes I called reception. The lady on reception left her position to bring me a shampoo. A few minutes later the original staff member turned u with the correct bottle. When walking down the corridor in the morning we were intercepted by staff THREE times to ask which room we were checking out of. We politely told them we had not yet checked out. I think they were being lazy and not checking with reception which rooms had been vacated. At breakfast there were items that ran out and replenishment was slow. A couple of other problems led my wife to complain to the duty manager. He was disinterested and borderline rude, focusing on his computer screen rather than looking at her. We accepted some IHG points as compensation. A week later, no points. I emailed the hotel and the duty manager stated "The wrong membership number was provided". That's highly unlikely as I read it out three times to ensure it was taken correctly. An average hotel with below average management."

"The property was clean but scruffy. A bit run down. The room was basic and comfortable. Bed comfortable. The bathroom was too small. My husband is 6ft 2. He struggled to sit on the toilet. Knees against the shower screen. The shower wasn't enclosed enough, the water leaked on the floor. The breakfast was good, basic cooked and continental. We weren't aware of the parking at the back of the property but we managed to squeeze into a parking space at the front. The property is 25/30 min walk to Oxford city centre. Which suited us."

"Had an accessible room which was very good and spacious. Bathroom excellent. Bed comfortable, everything clean. Only criticism is our dinner took a while to come after ordering. The kitchen seems to be quite a long way from the bar/restaurant area. Otherwise a short overnight but very good stay."

"Room was clean but very limited space for luggage"

"Nice hotel, comfy bed, clean rooms. Only improver would be more space at Breakfast. We had to share tables with other guests, also has only 1 small toaster which everyone had to queue for "

"Breakfast nice but price different in rooms to reception. Rooms clean and comfortable, couple of lights not working but nice pleasant stay."

"Positive parts of the stay were friendly staff, great breakfast and location. Negative were room - executive king, in space only. This room was worn and dreary looking, in need of updating and modernisation. I was woken very early to the sound of glass recycling bin being emptied, and you can hear creaking sounds as people walk around in other rooms. "

"Amazing service, lovely and clean room. Will be back."

"We always stay here when we come to Watford and wouldn’t stay anywhere else! The staff were helpful and kind, the rooms were immaculate and the buffet breakfast was delicious. There was plenty of food anvailable and lots of choice. Can’t fault it at all! "