- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
Hotel is clean. My husband walks with difficulty and two canes, so I talked to the hotel and requested a first floor room not far from the door. Stopped in mid afternoon and was given a room, but not the key since it was still being cleaned. We didn't have time to wait, but were assured we merely needed to pick up the key that evening. Instead, they had given someone else that room and put us upstairs, necessitating standing to wait for the elevator, at almost the end of the hall. Frustrated and tired we went to bed, turned on the TV only to find it had "no service". We've stayed here before and been happy, but this is the last. We can't stay in hotels where disability is ignored.