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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Terrace/Patio

Guest reviews

4.7 out of 5 Exceptional
70 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Air Conditioning
Spa
Restaurant

Map

Explore the area

Popular LocationBotanical Garden of La Orotava5 min walk
Popular LocationLa Paz Lookout12 min walk
Popular LocationSitio Litre Garden18 min walk
AirportTenerife (TFS-Tenerife South)66 min drive

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  • Double Room

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsDouble Room
  • Double Room

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsDouble Room
  • Double Room

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsDouble Room
  • Double Room

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsDouble Room

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Hotel Riu Garoé is connected to a shopping center. Loro Park is a popular attraction and the area's natural beauty can be seen at Lago Martianez Swimming Pools and Taoro Park. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Visit our Puerto de la Cruz travel guide
View in a map
Popular Location

What's nearby

  • Botanical Garden of La Orotava - 5 min walk
  • La Paz Lookout - 12 min walk
  • Sitio Litre Garden - 18 min walk
  • Lago Martianez Swimming Pools - 8 min drive
  • Casino Puerto de la Cruz - 8 min drive

Getting around

  • AirportTenerife South Airport (TFS) - 66 min drive

Restaurants

  • Botánico — 6 min walk
  • Oliva — 6 min walk
  • Da Arianna — 7 min walk
  • Hay Lo Que Hay — 7 min walk
  • Algarrobo — 8 min walk

About this property

Hotel Riu Garoé

Family-friendly hotel connected to a shopping center in Puerto de la Cruz with 2 restaurants
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free buffet breakfast, free WiFi in public areas, and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar. All 190 rooms offer free WiFi, furnished balconies or patios, and flat-screen TVs with satellite channels. Minibars, room service, and hair dryers are among the other amenities available to guests.
Hotel Riu Garoé offers 190 accommodations with minibars and bathrobes. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Garoé has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi, Wired Internet (EUR 1 for 15 minutes)

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:00 AM
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 6 meeting rooms
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe (surcharge)

Policies

Check-in

Check-in from 2 PM - 11 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Renovations and closures

This property is closed from March 21 2020 to November 30 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for wired Internet in public areas: EUR 1 (for 15 minutes, rates may vary)
  • Airport shuttle fee: EUR 70.00 per vehicle (one way)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

Can I cancel my reservation for free at Hotel Riu Garoé and receive a full refund?
Yes, Hotel Riu Garoé offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Riu Garoé cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Riu Garoé have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hotel Riu Garoé pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Riu Garoé?
This property doesn't offer parking.
What time is check-in at Hotel Riu Garoé?
Check-in is from 2 PM–11 AM.
What time is check-out at Hotel Riu Garoé?
Check-out is at 11 AM.
Does Hotel Riu Garoé provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 70.00 per vehicle applies.
Where is Hotel Riu Garoé located?
This family-friendly Puerto de la Cruz hotel is located on the boardwalk, within a 10-minute walk of Orotava Valley and Botanical Garden of La Orotava. Lago Martianez Swimming Pools and Plaza del Charco are also within 2 mi (3 km).
4.7
Exceptional
70 reviews
5 - Excellent
50
4 - Good
20
3 - Okay
0
2 - Poor
0
1 - Terrible
0

4.9/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
Stayed 8 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
Stayed 4 nights in Feb 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Very clean rooms , newly refurbished Fantastic buffet Didn’t like smoking on balconies or around the pool area
Stayed 3 nights in Jan 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
Stayed 9 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel, great staff. Appreciated and recommended. Best value for money
Stayed 3 nights in Oct 2019