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Hotel Riu Garoé

Photo gallery for Hotel Riu Garoé

Exterior
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio

Overview of Hotel Riu Garoé

Hotel Riu Garoé

4.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

Explore the area

  • Popular LocationBotanical Gardens8 min walk
  • Popular LocationLa Paz Lookout12 min walk
  • Popular LocationSan Telmo Promenade4 min drive
  • AirportTenerife (TFS-Tenerife South)67 min drive

Room options

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Hotel Riu Garoé is connected to a shopping center. Eduardo Westerdahl Museum of Contemporary Art and Timanfaya Theater are cultural highlights, and travelers looking to shop may want to visit Martianez Shopping Centre and La Villa Shopping Center. Traveling with kids? Consider Botanical Gardens and Jardin Aquatico. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.

What's nearby

  • Botanical Gardens - 8 min walk
  • La Paz Lookout - 12 min walk
  • Jardin Aquatico - 14 min walk
  • San Telmo Promenade - 4 min drive
  • Martianez Shopping Centre - 13 min drive

Getting around

  • Tenerife South Airport (TFS) - 66 min drive

Restaurants

  • Terraza Del Botanico - 6 min walk
  • Oliva - 6 min walk
  • Delhi Darbar - 6 min walk
  • Da Arianna - 7 min walk
  • Hay Lo Que Hay - 8 min walk

About this property

Hotel Riu Garoé

4-star eco-friendly hotel connected to a shopping center
At Hotel Riu Garoé, you can look forward to a roundtrip airport shuttle, a poolside bar, and a terrace. Indulge in a manicure/pedicure, a Swedish massage, and a body scrub at the onsite spa. Enjoy a meal at the two onsite restaurants. Free in-room WiFi is available to all guests, along with mini golf and 2 coffee shops/cafes.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • A free area shuttle, bike rentals, and an outdoor tennis court
  • An area shuttle, a front desk safe, and luggage storage
  • A 24-hour front desk, a billiards/pool table, and concierge services
  • Guest reviews give top marks for the proximity to public transit
Room features
All 190 rooms include comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with satellite channels
  • Furnished balconies or patios, free extra beds, and daily housekeeping

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (EUR 1 for 15 minutes)

Parking and transportation

  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Computer station
  • Conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the boardwalk
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 11 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Fee for wired Internet in public areas: EUR 1 (for 15 minutes, rates may vary)
  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Riu Garoé have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Riu Garoé pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Riu Garoé?

Check-in is from 2 PM - 11 AM.

What time is check-out at Hotel Riu Garoé?

Check-out is at 11 AM.

Does Hotel Riu Garoé provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 80.00 per vehicle applies.

Where is Hotel Riu Garoé located?

This family-friendly Puerto de la Cruz hotel is located on the boardwalk, within a 10-minute walk of Orotava Valley and Botanical Gardens. Jardin Aquatico and La Paz Lookout are also within 15 minutes.

Can I cancel my reservation for free at Hotel Riu Garoé and receive a full refund?

Yes, Hotel Riu Garoé offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Riu Garoé cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 64 out of 91 reviews" "
" "10 - Excellent 70%
Rating 8 - Good. 26 out of 91 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 1 out of 91 reviews" "
" "6 - Okay 1%
Rating 4 - Poor. 0 out of 91 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 0 out of 91 reviews" "
" "2 - Terrible 0%

9.8/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Stayed 7 nights in Oct 2022

6/10 Okay

Salaheddin

Stayed 2 nights in Oct 2022

8/10 Good

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy
Stayed 6 nights in May 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really exceptional, but one deadly flaw
This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
Stayed 7 nights in Jan 2022

10/10 Excellent

Chenbo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot. bad points, no wifi in the room and the dinner food quality is good, but still can be improved. overall, i highly recommend this place.
Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
Stayed 8 nights in Feb 2020

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Very clean rooms , newly refurbished Fantastic buffet Didn’t like smoking on balconies or around the pool area
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
Stayed 9 nights in Oct 2019

10/10 Excellent

yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel, great staff. Appreciated and recommended. Best value for money
Stayed 3 nights in Oct 2019