Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
Explore the area
Botanical Gardens8 min walk
La Paz Lookout12 min walk
San Telmo Promenade4 min drive
Tenerife (TFS-Tenerife South)67 min drive
Room options
About this area
Puerto de la Cruz
Located in Puerto de la Cruz, Hotel Riu Garoé is connected to a shopping center. Eduardo Westerdahl Museum of Contemporary Art and Timanfaya Theater are cultural highlights, and travelers looking to shop may want to visit Martianez Shopping Centre and La Villa Shopping Center. Traveling with kids? Consider Botanical Gardens and Jardin Aquatico. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
4-star eco-friendly hotel connected to a shopping center
At Hotel Riu Garoé, you can look forward to a roundtrip airport shuttle, a poolside bar, and a terrace. Indulge in a manicure/pedicure, a Swedish massage, and a body scrub at the onsite spa. Enjoy a meal at the two onsite restaurants. Free in-room WiFi is available to all guests, along with mini golf and 2 coffee shops/cafes.
Additional perks include:
An outdoor pool and a children's pool, with sun loungers and pool umbrellas
A free area shuttle, bike rentals, and an outdoor tennis court
An area shuttle, a front desk safe, and luggage storage
A 24-hour front desk, a billiards/pool table, and concierge services
Guest reviews give top marks for the proximity to public transit
Room features
All 190 rooms include comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
Bathrooms with shower/tub combinations and free toiletries
Flat-screen TVs with satellite channels
Furnished balconies or patios, free extra beds, and daily housekeeping
Awards and affiliations
Green / Sustainable Property This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English, French, German, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)
Social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Safety measures
Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi; wired internet (EUR 1 for 15 minutes)
Parking and transportation
Wheelchair-accessible parking available
24-hour roundtrip airport shuttle (surcharge)
Free area shuttle
Food and drink
2 bars/lounges
2 coffee shops/cafes
2 restaurants
A poolside bar
Things to do
Bicycle rentals
Billiards/pool table
Children's pool
Full-service spa
Health club
Library
Mini golf
Outdoor pool
Outdoor tennis court
Playground
Family friendly
Babysitting (surcharge)
Children's pool
Free area shuttle
Free rollaway/extra bed
Laundry facilities
Mini golf
Outdoor pool
Playground
Conveniences
24-hour front desk
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Tour and ticket assistance
Business services
Computer station
Conference space
Outdoors
Garden
In a national park
In the mountains
On the boardwalk
Pool loungers
Pool umbrellas
Terrace
Full-service spa
4 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa tub
Steam room
Swedish massages
Turkish bath
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Free rollaway/extra beds
Property payment types
Important information
Optional extras
Fee for wired Internet in public areas: EUR 1 (for 15 minutes, rates may vary)
Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
In-room safe fee: EUR 2 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz
Frequently asked questions
Does Hotel Riu Garoé have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hotel Riu Garoé pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Hotel Riu Garoé?
Check-in is from 2 PM - 11 AM.
What time is check-out at Hotel Riu Garoé?
Check-out is at 11 AM.
Does Hotel Riu Garoé provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 80.00 per vehicle applies.
Where is Hotel Riu Garoé located?
This family-friendly Puerto de la Cruz hotel is located on the boardwalk, within a 10-minute walk of Orotava Valley and Botanical Gardens. Jardin Aquatico and La Paz Lookout are also within 15 minutes.
Can I cancel my reservation for free at Hotel Riu Garoé and receive a full refund?
Yes, Hotel Riu Garoé offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Riu Garoé cancellation policy on our site for more details about any exclusions or requirements.
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This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot.
bad points, no wifi in the room and the dinner food quality is good, but still can be improved.
overall, i highly recommend this place.
Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
