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Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Outdoor pool

Guest reviews

3.6 out of 5 Good
239 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All inclusive
Air Conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationMarina Riviera Nayarit at La Cruz20 min walk
Popular LocationPlaya Bucerias4 min drive
Popular LocationLa Cruz Square4 min drive
AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)29 min drive

Choose dates to view prices

  • Tropical View Junior Suite - All Inclusive

    4.3/5 guest room rating

    Room amenities

    • 484 sq ft
    • Mountain view
    • Sleeps 4
    More detailsTropical View Junior Suite - All Inclusive
  • TROPICAL VIEW ALL INCLUSIVE - KIDS FREE

    Room amenities

    • 484 sq ft
    • Mountain view
    • Sleeps 4
    More detailsTROPICAL VIEW ALL INCLUSIVE - KIDS FREE
  • Tropical View Junior Suite - European Plan

    Room amenities

    • 484 sq ft
    • Mountain view
    • Sleeps 4
    More detailsTropical View Junior Suite - European Plan
  • Ocean View Junior Suite - All Inclusive

    Room amenities

    • 498 sq ft
    • Ocean view
    • Sleeps 4
    More detailsOcean View Junior Suite - All Inclusive

About this area

La Cruz de Huanacaxtle

Located in La Cruz de Huanacaxtle, Grand Matlali Hills Resort & Spa Natural Experiences is near the beach. While the natural beauty of Playa Bucerias and Destiladeras Beach can be enjoyed by anyone, those looking for an activity can check out Nayar Vidanta Golf. Vallarta Adventures and Splash Water Park Vallarta are also worth visiting. Swimming offers a great chance to get out on the surrounding water, or you can seek out an adventure with horse riding, skydiving, and mountain biking nearby. Guests appreciate the property's location for the nightlife.
Visit our La Cruz de Huanacaxtle travel guide
View in a map
Popular Location

What's nearby

  • Marina Riviera Nayarit at La Cruz - 20 min walk
  • Playa Bucerias - 4 min drive
  • La Cruz Square - 4 min drive
  • Flamingos Golf Club - 12 min drive
  • Destiladeras Beach - 23 min drive

Getting around

  • AirportLicenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • Restaruant Rodizzio — 1 min walk
  • Restaurant Huanacaxtle — 1 min walk
  • Langosta DIEZ La Cruz — 3 min drive
  • Tacos on the Street — 4 min drive
  • Black Forest Restaurant — 4 min drive

About this property

Grand Matlali Hills Resort & Spa Natural Experiences

4.5-star property near the beach
At Grand Matlali Hills Resort & Spa Natural Experiences, hop on the free shuttle to the beach, dine onsite at Restaruant Rodizzio, or enjoy a drink at one of the property's 3 bars/lounges. All 90 rooms offer free WiFi, balconies, and flat-screen TVs with cable channels. Other amenities available to guests include minibars, rainfall showerheads, and coffee makers.
Grand Matlali Hills Resort & Spa Natural Experiences offers 90 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking
  • Free uncovered valet parking
  • Limited parking spaces
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • All buffet meals, snacks, and beverages included
  • 4 restaurants
  • 3 bars/lounges and 1 beach bar

Things to do

  • Ecotours
  • Hiking/biking trails
  • Outdoor pool
  • Spa tub
  • Steam room

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Linens

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Matlali Hills Spa
Grand Matlali Hills Spa All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Grand Matlali Hills Resort & Spa Natural Experiences and receive a full refund?
Yes, Grand Matlali Hills Resort & Spa Natural Experiences offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Matlali Hills Resort & Spa Natural Experiences cancellation policy on our site for more details about any exclusions or requirements.
Does Grand Matlali Hills Resort & Spa Natural Experiences have a pool?
Yes, this property has an outdoor pool.
Is Grand Matlali Hills Resort & Spa Natural Experiences pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Matlali Hills Resort & Spa Natural Experiences?
Self parking and valet parking are free at this property.
What time is check-in at Grand Matlali Hills Resort & Spa Natural Experiences?
Check-in is from 3:00 PM–anytime.
What time is check-out at Grand Matlali Hills Resort & Spa Natural Experiences?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Grand Matlali Hills Resort & Spa Natural Experiences provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Grand Matlali Hills Resort & Spa Natural Experiences?
Yes, the property is all-inclusive. All food and beverages are included.
Where is Grand Matlali Hills Resort & Spa Natural Experiences located?
Situated in the mountains, this all-inclusive property is 1 mi (1.6 km) from Marina Riviera Nayarit at La Cruz and 1.7 mi (2.7 km) from Playa Bucerias. La Cruz Sunday Market and La Cruz Square are also within 2 mi (3 km).
3.6
Good
5 - Excellent
67
4 - Good
78
3 - Okay
40
2 - Poor
32
1 - Terrible
22

4.1/5

Cleanliness

3.7/5

Staff & service

3.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was amazing ... the workers were really nice and professional. Food was good, drinks good, overall excellent. Definitely this is my go to spot! Gracias por todo ❤️
Stayed 4 nights in Oct 2020

3/5 Okay

Traveled with partner
Happy face iconLiked: Staff & service, property conditions & facilities
I loved the relaxing vibe and the views were gorgeous.The staff was very kind and the room was beautiful. Unfortunately we had no hot water the few days we stayed there. At breakfast when we ate there were a bunch of ants crawling all over One section of the food which ruins the appetite. Also the transportation at times would take up to 30 minutes and I realize that’s not the drivers faults and they’re busy but maybe adding a couple more busses in the future might help? Or more golf carts? We ended up switching hotels unfortunately but thank you to the staff who was so kind during our stay!
Stayed 6 nights in Aug 2020

3/5 Okay

Business traveler
Happy face iconLiked: Cleanliness, staff & service
They need to work on the service
Stayed 1 night in Feb 2020

3/5 Okay

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice, they forget to add us at list for dinner next day and we have to wait until they have available because it is by reservation also please do not lie to customers about a breakfast for 90 minutes with someone that will explain better about packaged for next vacaciones tell the thru you use our time and money than we already pay trying to sell us a contract for according to your agents membership but is not working like that and when you tell them it is time to go they get mad because you're not buying the house even when you put clear at the beginning that you want only informacion besides that they make spent 3 hrs some people 5hrs
Stayed 2 nights in Jun 2020

2/5 Poor

Sad face IconDisliked: Staff & service
Wish we experienced it
We were not able to locate the hotel which was disappointing I’m sure it is a great experience for some.
Stayed 1 night in Jun 2020