Overall, the property is fine. However, at the time of check in, we were informed that checkout was at 11 am, but we later learned that it was at 12 pm. When I requested a late checkout since our flight was not departing till the evening,, I was told that I needed to pay $25 for an additional two hours. This should have been offered at no cost. Our first evening there was not too pleasant. As several groups were seating in the lobby after the quiet time, we were asked to leave. However, other groups were allowed to stay. We felt we were discriminated for being Hispanic since the Anglo groups were not asked to leave. One of the tours we purchased from a Paradise Village rep was good, however, we were very disappointed with the restaurant we were taken to as it was not cooked as it was presented to us. In addition, the prices were extremely high. As tourists we were looking forward to more typical Mexican food, however, it was very americanized. When we complained to the tour guide, our comments were ignored.
