Krystal Grand Nuevo Vallarta – All Inclusive

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

Primary image
On the beach, beach umbrellas, beach bar
On the beach, beach umbrellas, beach bar
On the beach, beach umbrellas, beach bar
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Krystal Grand Nuevo Vallarta – All Inclusive

Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732

Explore the area

  • Popular LocationNuevo Vallarta Beach3 min walk
  • Popular LocationPlaya Bucerias6 min walk
  • Popular LocationFlamingos Golf Club2 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)23 min drive

Choose dates to view prices

About this area

Nuevo Vallarta

Located in Nuevo Vallarta, Krystal Grand Nuevo Vallarta – All Inclusive is next to a golf course and on the beach. Bay of Banderas and Cruise Ship Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nuevo Vallarta Beach and Playa Bucerias. Traveling with kids? Consider Splash Water Park Vallarta and Rancho Mi Chaparrita. Spend some time exploring the area's activities, including whale-watching.

What's nearby

  • Nuevo Vallarta Beach - 3 min walk
  • Playa Bucerias - 6 min walk
  • Flamingos Golf Club - 2 min drive
  • Plaza Lago Real Shopping Center - 6 min drive
  • Paradise Plaza Shopping Center - 15 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 23 min drive

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and minibars (stocked with some free items). LED televisions are featured in guestrooms. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eternity Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a MXN 3800 fee, and antigen/rapid COVID-19 testing is available for a MXN 750 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Hacienda El Mortero
  • The Grill
  • Ayami
  • Restaurante "O"

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Playground
  • Sauna
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms - 8

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV
  • MP3 dock

Food and drink

  • Free minibar (some items)
  • Free tea bags/instant coffee

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

Overall score and ratings

3.3
Rating 5 - Excellent. 61 out of 254 reviews
5 - Excellent 24%
Rating 4 - Good. 61 out of 254 reviews
4 - Good 24%
Rating 3 - Okay. 57 out of 254 reviews
3 - Okay 22%
Rating 2 - Poor. 43 out of 254 reviews
2 - Poor 17%
Rating 1 - Terrible. 32 out of 254 reviews
1 - Terrible 13%

3.8/5

Cleanliness

3.5/5

Staff & service

3.3/5

Amenities

3.6/5

Property conditions & facilities

3.8/5

Eco-friendliness

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stuff, good food, nice view. White towels were grey color, and overall needs more attention on cleaning
Stayed 4 nights in May 2022

5/5 Excellent

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort and staff is welcoming. Food was good.
Stayed 4 nights in May 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time While at Krystal.
Stayed 4 nights in May 2022

3/5 Okay

Disliked: Property conditions & facilities
Ehhh it was alright. Room didnt have hot water. Only a few restaurants, food was mediocre. Pressured into doing a time share. Was in the 5th floor, elevator was broke. You can get a covid test onsotr
Stayed 4 nights in May 2022

2/5 Poor

Traveled with partner
Disliked: Staff & service, amenities
The best word to describe our week-long stay at Krystal would be: inconsistent. This is from the staff to the food to the available transportation nearby. Some staff was truly kind and accommodating, and others (I'm looking at the omelette station lady) made you feel unwelcome for asking for basics (like cheese on your omelette). In the time we stayed there, housekeeping came only twice within a timely manner and the rest of the time would come closer to 5 when we were unwinding from our day. Creating reservations for the dining areas is annoying at best, you must reserve a day in advance, leaving the day you arrive as a definite for the buffet. Nothing wrong with a good buffet, but quickly you begin to realize that it is the only option for breakfast AND lunch. The food was passable at best and the drinks took some time to appreciate. Please, please keep in mind that Uber is not really a thing around this area for out-of-country visitors like ourselves. You are at least 40 minutes away from downtown Puerto Vallarta if the traffic isn't bad. Keeping that in mind, you should always have pesos on you in order to be able to take taxis since this resort is out of the way. Surely, keeping this in mind the hotel would have a way for you to manage that. But alas, that is another failing. They have an ATM that dispenses pesos, but it was broken 5/7 days there simply because it did not have any cash left. To cap it all they only exchange pesos to dollars at the front desk. Just don't.
Stayed 7 nights in May 2022