- Liked: Cleanliness, staff & service, room comfort
- Disliked: Property conditions & facilities
Stuck out and then inside our room!
The place was lovely and a nice surrounding. However the lock on our room was not great when we arrived and the bent key needed to use the lock didn’t help. On our return after an evening out we tried to open the door whilst being watched by the member of staff that was working. The key just kept turning in the lock. She then attempted and had the same problem. We were then left sat in the lounge area for 45 minutes until they managed to force the door open. We then couldn’t lock the door that night so didn’t have a great nights sleep. And the next morning we didn’t feel like we could leave the hotel as again we could not lock the room. So we ended up wasting our entire morning (our only morning in Rabat too!) stuck in the room. When we were leaving after checking out the owner seemed very pleased to tell us that he was now going to fix the lock - we had literally already left the hotel and he chased after us to tell us! This was the most expensive place we stayed at during our 2 weeks around Morocco and although the riad was nice I can’t help feeling very dissatisfied about the whole situation.