赎金室

Horrible experience. Do NOT stay here. I booked the family suite with 2 beds. Come to find out the room was under maintenance. We were never told even after calling before our arrival to inquire about the room that it was unavailable. Due to our family size and children’s ages we were forced to move to a different hotel. Now we are trying to get a refund through hotels.com who we booked with. They can not even get in touch with this hotel so no refund can be processed. Not even one communication with the hotel has been possible by what hotels.com said. This hotel does NOT have good customer service. I called twice and was immediately hung up on. Please, do yourself a favor. Do not stay here.

excellente para familias con niños