Red Top Welcome Center of Charleston Tours

While looking for a place to stay in Charleston, this hotel had great reviews. I am sure it is great for most of it's guests, but that was not our experience. We did not have cold water in the shower and when we inquired about it, was told there was an issue with the water. No big deal, but it also happened to be an extremely hot week so not having cooler water in the shower was not ideal. There was also an issue with the A/C. Our room would not cool down and instead of being able to move rooms, we were given a box fan - which only moved the warm air around. With it being so hot not only while we were out enjoying Charleston, but when we got back to the hotel room, we cut our trip short and only stayed the first night. The staff did apologize when we checked out. Perhaps if it had not been so hot our experience would have been better.

Excellent service and cleanliness

The hotel lost power during our stay and their generators weren’t working, which left us in an 85 degree room overnight. While the power outage is out of the control of the staff, the overall handling of the situation was incredibly poor