2/5 Poor
Anthony, Pottstown
Traveled with family and small children
22 Sep 2020
Liked: Staff & service
Originally booked 9/10-9/13 for a getaway with two small kids after wife and I working non stop in healthcare setting. It was slated to be thunderous rain all week due to storms so we called the hotel to see if we could either refund, credit, or just change dates. They said they could just cancel. Ask we had to do was call Expedia to cancel since it’s an online booking. We can cancel with Expedia with them calling the hotel directly stating they will cancel without any fees.
Forward two days and we decide to check weather and the storm shifted so it would be partly cloudy that weekend. So we decided last minute to book the hotel for 9/11-9/13 and just risk it since the family needed to have a break finally.
When we arrived the staff was great. Easy check in. Our first room was three twenty one. The door opened without using key. Nope.
Ask to change rooms. We changed to room four nineteen Room was ok. Was big enough for two adults and two kids. The floors felt like it was shifting or something because there was a lift in the carpet when standing on it.
All in all not a bad experience with staff.
However, when we returned home we found out that we were only refunded partial for our original booking. We called Expedia and they said it was up to the hotel. Explained to them that both the hotel and Expedia said that there would be no fees for the original cancellation.
Expedia said that the hotel charged one night extra for a “no show” since we rebooked.
Stayed 2 nights in Sep 2020
