Retiro Vacations from $868

For what you go in for (low $, flexible arrival, hostal stay), it was ok. Very convenient to have codes to access keys rather than restriction arrival time check in. They provide an excellent video to support written instructions. The crate-style pods were sized for anyone under 6ft but really hot inside. The mini fan kept shutting off after a minute or 2. It was an aweful attempt to sleeping. Shared kitchen and bathroom facility were fine. You put your luck into whom you're sharing with. We were lucky. What I hated were the dirty sheets. Dark long black hairs (not mine) between the sheets.

Excellent small luxury hotel. Very friendly staff are knowledgeable and helpful. Beautiful rooms are elegantly decorated and comfortable. Great location close to great shopping and dining options.

Probably the worst bed I have ever slept in — it was actually more comfortable to sleep on the floor. My whole family was surprised at how hard the beds were. Unfortunately, we also all suffered from food poisoning on the first day after eating at the restaurant and were very sick by the time we returned home. On a positive note, some of the staff were brilliant. They even sent me a piece of an amazing cheesecake for my birthday and were generally very helpful, although a couple of staff members had a poor attitude. Other than that, the hotel itself is beautiful. However, my last stay was nicer for some reason — the rooms were prettier, and the beds were better. When I asked, I was told that the beds had been changed since my last visit. The location is spectacular, and the lobby and small garden terrace are lovely. The tea and desserts are fantastic, but the main food could be better, especially for a Michelin guide restaurant.

I had an excellent stay at this hotel. The accommodations were outstanding, with a spacious and comfortable room that made it easy to relax after a long day. The location was perfect—convenient to everything I needed and ideal for exploring the area. Service was topnotch. Maureen and the staff were friendly, attentive, and always willing to help, which made the entire experience feel welcoming and seamless. Overall, it was a wonderful stay, and I would definitely recommend this hotel to anyone looking for comfort, great service, and a fantastic location.

We had a great stay for our short time in Madrid.