2/10 Terrible
Diana
Jun 18, 2024
I rated a 1 star because I had to cancel for a medical reason and no refund was given. I never went here so I can't comment on any things but customer service.
When I booked, I did not see the note which said they do not give any refunds. I broke my arm about a month before going to Iceland and asked if I could cancel my reservation and receive a refund.
Even tho I told them that the main reason I was going to Iceland to ride the amazing Icelandic horses and go on a 4 day riding tour, and my arm would not be healed in time for me to go on this trip.
A medical note would note persuade them, and as a result I am out over $800.00 CDN.
I caution you to look at the fine print to see their no refund policy.
I won't be able to return to Iceland until next year, and I know now not to book with them. It might be a very nice place but I can't comment on that.
Diana
Stayed 4 nights in Jun 2024