Potentially a fantastic hotel but disappointing
Posted Oct 31, 2016
The main problem is staff seemed more concerned with the image of the hotel (which is stunning) and with those who paid for their red level service. (we were quotes another 350 Euros per night if we wanted to upgrade to the lowest red level room). Twice I had to argue with staff about their hotel rules - i.e. not allowing tea to be served in the lobby seating area and being allowed to open a bottle of Prosecco (their gift for our anniversary) by the pool - due to it being a "service" area. I got what I requested in the end but had to get quite angry. They were visibly shocked when I discovered a real live caterpillar in the lettuce they served with a 24 Euro sandwich, but could only muster a free ice cream to excuse this shock. Finally I do appreciate the saying when in Rome do as the Romans do, but as an Englishman I still enjoy a cup of tea, and with no tea making facilities in the room (which is full of every gadget you can imagine - so many they were hardly any electric sockets left for guests to use themselves), having to pay 8 Euros for a small pot of hot water, one tea bag and a small jug of milk seemed astoundingly expensive even for the 5 star luxury. As a result my wife an I spent over £100 on cups of tea in 6 days!