2/10 糟糕
Adnane
2025 年 7 月 27 日
满意:员工和服务
不满意:住宿条件 和设施,服务设施
I demand full refund of our stay at mosaic guest house . We booked this place fir 3 night , a terrible 3 nights, turned on the AC as soon as we got in and left the room for a bite. the room was extremely hot being somewhat on top floor . It took about 2 hours for the AC to kick in. Came back at night it was a terrible smell in the room my 2 boys (9-10) started coughing me and my wife started coughing also with a terrible headache until i realize the gas smell from the AC , i opened up the windows turned off the AC sat outside in the upper lobby . First thing in the morning we went down and told the front desk about the situation they said they called someone and the had no room to move us to. What u know nobody came in to fix it we spent the 2 nights without AC extremely hot and humid in rome. The third night they brought us a portable AC that is extremely loud and it needs the windows open to blow the hot air .

Adnane
2025 年 7 月入住 3 晚