S Y Jackson Vacations from $481

The pros: breakfast was great! The outside of the hotel was beautiful! Very well taken care of outside and in the lobby/bar area. The staff was super friendly!! The cons: upon turning on the AC in the room, it started to leak (5 minutes after arrival.) We told the front desk, and they said someone would be out to fix it. In the 3 days we were there no one had ever done so. We had to put a trash can below it (wicker trash can so every drop that hit the bag was louuud, and it was leaking a lot), and had to empty it out through out the day/night. We were on vacation, so having to wake up at 2 or 3am was not the most fun thing to do. Lights were broken in the main room. The water pressure was terrible. Also not a big deal but, in the room we stayed in, the artwork was extremely unsettling lol, very creepy. Overall, 3 out of 5 stars. Would we stay here again? Probably not. Was it a good experience? Meh, kinda. However, we gained a fun story to tell about our first ever Santa Fe experience!

Beautiful and clean property and wonderful staff.

Great stay at Hacienda ( the suite side). Great continental Breakfast every morning. Jose is so so friendly and knowledgeable! Plus beer wine and cheese etc in the evening-all included. Restaurant Amaya is fantastic!! Shuttle service is great and rail way development is so close and great.

Needs to be cleaner.

Location was okay. The staff were really good and there is plenty of parking. The food court offers cheaper options for dinner or lunch and they had a great selection of free soda on the gaming floor. There were a few negatives, very wet carpet in our room near the AC which we didn’t discover until I tried to close the curtain at bedtime. The next morning the coffee pot didn’t work, and there was only 1 working elevator in the hotel.