Ratings based on 461 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Moncton

Posted Sep 21, 2017
Early check in. Beautiful room with high end finished in a contemporary setting. The staff were friendly and kind to me.
Comment from Hotel Management
Sep 22, 2017 by Stephe W - Revenue Manager, Hotel Management
Bruce, We are glad to hear that you had a great experience with us. Thank you for your comments about our renovated room and friendly staff. Be sure to join us again.
3 out of 5
by A verified traveler from Halifax

Construction made it difficult to enter.

Posted Sep 19, 2017
Pros: spacious room
Cons: clear directions to guests .... perhaps an email explaining the construction and how to avoid hassles in reaching the lobby.
Location: We enjoyed a pleasant dinner at Brannan's in Market Square.
Road construction on King Street made it impossible to enter through the main lobby. From the rear parking garage, which was also under construction, directions to the hotel were not clearly marked. I had to lead my 99=year-old father down stairs, though the office tower and through a shopping mall before we found the hotel. It was not pleasant. Also, it was impossible to obtain a temperature in the room above 22 degrees.
Comment from Hotel Management
Sep 22, 2017 by Stephen W - Revenue Manager, Hotel Management
Good Day Fred, Thank you for taking the time to let us know of your recent experience. We are so delighted that you found the guest rooms to be spacious. With regards to the city construction, this road resurfacing week long project has been completed, we sincerely apologize for the inconveniences that this caused. As you highlighted, the parking garage that is attached to the hotel is undergoing major renovations, while the signage directing traffic to the 6th level is in place, we understand that it can go unseen and as such we are expanding on the signage within the parking garage as part of this renovation project. We sincerely appreciate your feedback and hope to welcome you back in the near future. Warmest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from London, ON

Great location

Posted Sep 18, 2017
Pros: It's location, the comfortable room and staff were great.
Cons: We had no issues, all was good for us.
Location: It's right in the middle of all the great spots to eat and close to the water. Everything within walking distance.
The room was very comfortable and location was great. Close to all the great spots to eat, we could walk everywhere. It was also nice having the hotel attached to the mall as we had to pick up a few things. Staff also very accommodating. Would stay there again.
Comment from Hotel Management
Sep 20, 2017 by Stephen W - Revenue Manager, Hotel Management
Donna, Thank you for your review. We are thrilled that you enjoyed the convenience of our location and our great staff. Be sure to join us again in the middle of it all.
3 out of 5
by A verified traveler from Kelowna BC

St Joohn

Posted Sep 18, 2017
Difficult access to hotel and to parking. Only partially renovated. Bathroom old, shower & bath tired. New mattress very comfortable. Carpet old. Very noisy - here all from corridor.
Comment from Hotel Management
Sep 18, 2017 by Stephen W - Revenue Manager, Hotel Management
Gil, Thank you for your review. We are glad that you enjoyed our mattresses. We apologize that you had difficulty locating the hotel and parking and experienced noise during your stay. Thank you for your feedback about our bathrooms; we will be sure to share with senior management for future consideration. We look forward to an opportunity to have you with us again in the future for a better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
First time in St John, had a great experience. Will be back!
Comment from Hotel Management
Sep 18, 2017 by Stephen W - Revenue Manager, Hotel Management
Dear Guest, Thank you for your feedback. See you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver bc

In the heart of heritage

Posted Sep 8, 2017
Clean and updated. Cliose to everything you want to take a picture of. Close to restaurants which is nice because the hotel restaurant was expensive with a limited menu.
Comment from Hotel Management
Sep 11, 2017 by Stephen W, Hotel Management
Nina, Thank you for your feedback. We are so glad that you enjoyed our clean and updated location. Thank you for your feedback about our prices at MIX Resto|Bar; we will be sure to share with management or future consideration. Thank you again for sharing; we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Convenient and easy hotel.

Posted Sep 6, 2017
Clean, quiet and convenient. Excellent experience and a comfortable rate. Will return when ever in Saint John.
Comment from Hotel Management
Sep 11, 2017 by Stephen W, Hotel Management
Jason, We appreciate your loyalty and business. We are glad that you had an excellent experience with us at a great value. See you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, QC

Nice Renovated Room

Posted Sep 5, 2017
Pros: the location, cleanliness, friendliness
Cons: it is being renovated so it will be just perfect soon
Location: there are restaurants nearby, museum, easy parking,
There was a mix up with hotel rooms when we arrived but it was corrected in an excellent manner. The staff is friendly and always ready to answer and help you with anything you need.
Comment from Hotel Management
Sep 11, 2017 by Stephen W, Hotel Management
Ingrid, Thank you for your review. We are thrilled that you enjoyed out clean location with friendly staff. We look forward to continued renovations to serve you better. We are sorry that a mix up occurred and are glad to hear that we corrected it in an excellent manner. Thank you for sharing; see you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the city center

Posted Sep 2, 2017
Close to everything in the downtown, shopping restaurants, waterfront. Early check in was available. Parking in parkade difficult in daytime due to permit holders, better in evenings. Only real complaint was very noisy doors to each unit.
Comment from Hotel Management
Sep 11, 2017 by Stephen W, Hotel Management
Dear guest, Thank you for your review. We apologize that Brunswick Square Parking was a bit congested due to their ongoing renovations. We are pleased to hear that it was easier to find a spot after hours. Similar to other hotels; for the safety and security of our guests, or door hinges are designed to ensure that the door securely closes after you when entering and exiting the room. We apologize for any noise this may cause. We hope to have you join us again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Mississauga

Nice hotel close to downtown.

Posted Aug 24, 2017
Centrally located, good breakfast, and helpful staff.
Comment from Hotel Management
Aug 25, 2017 by Stephen W, Hotel Management
Dear Guest, Thank you for your review. We are glad that you enjoyed the convenience of our location, breakfast and helpful staff. Be sure to join us again soon for another great stay.