San Miguel II Vacations from $447

Room was great! WIFI wasn't great it was awful. You had to go to the lobby to get wifi....ugh! Food was mostly just OK! Not great Staff was great, helpful, friendly, and worked hard

Was all excellent with everything I did and stayed in.

We had an issue with hot water for the first 3 days, that we had to complain about a few times, before we were moved to another room. It was a known issue that we finally learned about after talking to other guests. Preferred club amenities were lacking. Premium alcohols advertised were largely not available when we asked. Some staff really shined and provided service above and beyond. We really wanted to like the property better, but it seems like upgrades are occurring at this time to Dreams instead of Secrets.

Friendly staff, good food!

Clean, cute and for the most part a friendly staff. We received a walk-out unit as an Expedia VIP member which was convenient and scenic. Now the downsides, really poor internet throughout hotel, TV pretty much non functioning due to constantly disrupted internet signals. The Air Conditioning was really noisy and we couldn’t control the temperature as the thermostat was broken and stuck on high. We went to the lobby to explain the aircon issue and they sent the maintenance guy who said yes it was a problem unit and the only way to turn it off was by turning off the circuit breaker when then left us with no cooling. The shower pressure was really low and the patio had cheap white plastic chairs and table. The Pool was much colder than the Ocean water. The Staff, however, always seemed friendly at the inside bar, front desk and the restaurant, but not friendly at the outside bar. Overall an average stay but this hotel has some work to do to. Oh, and in the future please respond to messages sent through Expedia…