Sanctuary Bay

The property is well kept the beach is amazing but the staff needs more customer care and courtesy the only people who made our stay worthwhile were 3 bartenders Denaro, Jhaim and Ralph the night shows are not entertaining the entertainment staff is only courteous towards certain customers and the app doesn’t work and it doesn’t have any updated information about the activities we weren’t unable to visit any restaurant but the buffet which actually wasn’t as bad as other people had said unfortunately when food runs out they either don’t replace it or it takes like 20 minutes for the food to be replaced at the buffet you have to help yourself to everything one day we were putting our tables together since nobody helps you sitting or setting up and a server yelled at me for setting up the tables only because that day a supervisor was on site mind you the supervisor was only there to enjoy himself because he wasn’t paying attention to anything that was happening in any area we happened to encounter him he was always on his phone while the staff tried to pretend to be working lastly if you get pool towels keep them until the end as there is never clean towels available so if you are expecting to get clean ones you will end up with none this applies to the room cleaning as well which only happened 2 during my stay and out of 2 beds only 1 was made and I was left with 2 towels for 4 people the hotel is well for families but they should work on their staff customer service

This is a nice, quiet, clean, safe, friendly property with a decent sized pool, pretty large hot pool/jacuzzi, and a small to medium sized private beach attaches. It would not be considered luxurious, but it would be considered nice, and fine for an individual, couple, or family. The rooms/kitchenettes are huge which is a plus. The staff is friendly and attentive. The food and drinks were good. Some leaves in the pool/a lot of seaweed on the beach were my only concerns and those are rather minor concerns.