The property is nice, spacious rooms, and room was clean when we arrived. Beds were comfortable, no complaints there. At my return after a day of fun in town, we almost stepped on dog poop on the hallway, no big deal, it is a problem of an irresponsible guest, not the hotel, however I tried calling front desk more than 3 times so they could take care of that, and never got an answer. Also it is then that I realized my room was not cleaned and that I didn't have fresh towels for the morning after, so my calls were unanswered, had to deal with a room not being clean, and having no towels.
We booked 2 nights and I was expecting my room to be cleaned after the 1st night, which apparently it was something I had to request since they only clean rooms on the 3rd day because they are "short staffed".
I was not happy with that situation, I understand they are short staffed, it is a nationwide problem, but that doesn't mean you are going to reduce the level of service, and if you are, at least be straight forward with it and communicate it to your clients. Should I have known this situation, I would have been clear from the beginning and requested a room cleanup and fresh towels. I don't think I was charged a reduced rate for the reduced level of service.
Overall hotel is good, clean, and convenient, just keep in mind that if you are like me who likes going to a hotel & expect your bed to be made, your towels to be changed and your room to be clean you need to request it.
