Santa Gertrudis Vacations from $552

Was a great hotel. Centrally located and close to things to do. Couldn’t access the pool but wasn’t sure how to get to the pool.

Too old shower to small no air conditioner no plug superior room to small

The room I stayed at with my family was very large and clean. The hotel is family/kid friendly and safe. My children enjoyed the pool and the complementary breakfast, which included traditional Mexican bread and cuisine. The staff, particularly Jorge and Mary, made us feel right at home. The property is at walking distance from the market, restaurants, and the center square.

We stayed at El Callejon Hotel last year and it was phenomenal. We invited family and friends this year and wanted to share this experience with them. Unfortunately, it fell short this year. It started with our arrival. We were received with nothing special whereas last year they had copitas de mezcal and mezcal granita or nieve for us. This year not even a map nor orientation of the attractions near by. I expressed my concern and was reassured they would make it right and that this was due to the fact that the chef had an emergency. I understood and know emergencies happen. But, we were there 5 nights and nothing was made right-not even a map. It was all in the details that were missing this year. Another example, they did not provide us with daily bottled water in the room this year. We had to ask the desk personnel daily. They did not help us to the door this year and ensure we had a taxi despite not being busy and just sitting at the desk. We enjoyed our stay in Oaxaca with our family and friends but it wasn’t because of El Callejon Hotel. It was just average.