Santa Ines Vacations from $1,222

I thought the hotel was very clean. Although the Aircon in our room on 5th floor with seaview didn't really work, not great for the price we paid The food at breakfast and around the pool was very good indeed. The towel person around the pool needs to chill out. I think also the pool needs to open earlier than 9.30/10 am . Reception staff were amazing

The staff went above and beyond to assist quickly with anything we needed.

Unfortunately, while there were some excellent aspects to our stay, the overall experience fell considerably below what I would reasonably expect from a hotel positioned and priced at this level. I would first like to acknowledge the positives. The quality of the food was excellent. Even the buffet offered an impressive choice and very good quality, while our meals at Helios and Gaucho were outstanding. Walter, who looked after us at breakfast and lunch, was particularly attentive and deserves recognition. Our bed was large and comfortably firm, the television was excellent, and the L’Occitane bathroom products were a very nice touch. Unfortunately, these positives were overshadowed by a substantial number of problems. Repeated disruption to our sleep (fire alarm, call at 3.30am, poor sound insulation) Failure of a Signature Level benefit (off site lunch booking was not made) The Signature Level accommodation (very small bathroom- it used to be a 3star hotel and it shows) Signature Level pool and service (very small pool, infrequent pool service, not enough loungers) Lack of attention to detail

Fabulous hotel close to everything you need and in easy walking distance to the main seafront and Marina. Cannot fault the hotel other than the sunbathing area by the pool feels congested and lacks enough parasols on the grass area. The food is lovely, and the staff are amazing! Kudos to the staff for making the stay perfect.