Saylla Vacations from $173

This was one of the worst hotel experiences I’ve ever had. The staff was rude, unhelpful, and seemed to try to charge extra for everything. I originally booked a room for one person, but it was already a double-bed room. Before arriving, I asked if I could add another guest, and they told me it was no problem. When I checked in, I also asked to extend my stay by one more night and wanted to pay everything immediately. The receptionist told me to come back the next day instead. The next day, when I went to pay, they suddenly tried to charge me an additional fee because I had added another guest. The receptionist from the previous day never mentioned this. They then claimed I had to “upgrade” my room, even though they hadn’t moved me to a different room or provided anything better. I ended up arguing with them because it made no sense to charge for an upgrade that never happened. The room itself was also disappointing. It wasn’t clean, it was freezing cold, and the only heater they offered was a tiny portable one that barely worked—and they wanted to charge extra for it. There was almost no privacy because the room had windows facing the hallway, so people could easily see inside. On top of that, the walls were so thin that you could hear everything happening around you. For the price they charge, you’re much better off staying somewhere else. There are far better hotels in the area for just a little more money.

When we booked the hotel the distance from perurail station was shown as 280m. What was not mentioned was it is uphill slope with grades from 30 to 40 degrees. We asked the perurail conductor for directions and he came out with us at the meeting point and shouted Taypikala many times for no response. We could see people from other hotels standing for offering luggage assistance. We were exhausted pulling 50lbs of baggage and reached up drenched in sweat. For me with my heart condition this could be dangerous. While returning we asked the front desk if they can provide luggage service but they said they don’t have it available so on return we had to walk with the luggage downhill. The staff on the front desk did not give satisfactory response. The breakfast service was good.

Lovely, clean property. Great breakfast. My room was small and a little noisy but thankfully it didn't affect my sleep at all. The bed was very comfy. I appreciated that they held onto my bags after checkout and were willing to help with airport transfer.

Best value for money