- Liked: Cleanliness, property conditions & facilities
The location, food and servers were very good. The first morning I couldn’t turn on the water for my shower as the tap handle in the tub didn’t work. The handy man came within 15 minutes to assess the situation. He replaced the handle and I was in the shower within one hour. I was late to meet friends so not too happy. This situation can be remedied by asking the housekeeper to let the handyman know so he can fix things. My friend had made the hotel booking for our first 2 nights (separate rooms) and when we decided to stay another night I made that reservation through Expedia. We had to check out after the first reservation then check in again to be rekeyed for the last night. I am used to doing this so that is fine. That night I checked my online bank statement. I had been charged for the 2 rooms, taxes, food etc even though the room charge itself was prepaid. Luckily I checked while still at the hotel. I don’t know how I would have resolved this on the phone as the invoicing system was obviously not up to date and the receptionist had difficulty figuring out what happened. There weren’t in room safes and I would rather not carry my passport with me so this is not a positive. You could leave valuables in the safe at reception. I travel a lot internationally and this is Something I haven’t done for 15 years. I wouldn’t recommend friends stay here unless they kept an eye on their room tab and checked out the bathrooms immediately on checking in.