"可以这样翻译，语气比较客观、礼貌，适合给酒店反馈：
My room reservation included Incheon Airport pickup service. I stay at this hotel several times every year, and I have always appreciated this service. In the past, every pickup went very smoothly.
However, this time I was not able to find the driver easily. The hotel informed me that the pickup location was Exit 5 at Terminal 2. This was some distance from where I came out, so I walked there with my luggage, but I did not see the driver. After I called him, he told me the pickup was at Exit 10, which was actually very close to where I had originally exited. I then pushed my heavy luggage to Exit 10, but still did not see the driver. After waiting for more than another ten minutes, the driver finally arrived.
Because I needed to get to a company near the hotel before it closed at 7:00 PM, leaving Incheon Airport at 5:50 PM made the timing very tight. After that, however, the driver performed very well and managed to get me to the hotel in about 50 minutes, so I did not miss my appointment.
I hope the hotel can improve the accuracy of its airport pickup service in the future to avoid unnecessary delays. Other than this issue, my stay was very pleasant. I am sharing this small problem with the pickup service only in the hope that it can be improved going forward."
