Seven Coloured Earths Tours

I would avoid this hotel if you are looking for a 4 star resort experience. This is at most a 2 star hotel. Lack of hygiene, everything is self service, no coffee or tea in rooms, pool towels not provided in swim up room. To start, our room had an ant infestation, which is unacceptable at this price point. The phone in the room did not work. The service was non-existent. The dinner portions included in the half-board package were also unacceptably small, completely unbefitting a hotel at this price point. To make matters worse, at checkout, the front desk tried to overcharge us with unauthorized fees. When I asked to speak to a manager to sort out these issues, the management refused to show up or face the situation.

The room I reserved had a picture with beautiful ocean view from its balcony. Upon arrival I was assigned to a room without such view. I showed the hotel reception staff a picture of the view that was advertised but they said the hotel is full and cannot move me. They did promised to move me to that room with ocean view in a couple of days but that never happened. When I approached the relations manager about the promise made to me she said she will inquire about it and get back to me. Needless to say, she never got back to me and I never got the room with the view I expected.