Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
100% of guests recommend
4.1 Room cleanliness
3.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
for Getaway With Friends
by Alex from CR

Don't waste your money!

Posted Aug 12, 2015 on Hotels
After living in Shanghai for a while now, I thought this hotel would be a good option for a quick getaway from the city. The hotel is falling apart, no maintenance at all. Poor service and staff speaks little to no english (this is a Crowne Plaza!). Hotel room is just ok. There was a piece of glass on the carpet that got stuck into my foot, I guess they don't vacuum. The pool closes from 12 to 3pm because they have to clean...WHAT?! That's the best time to enjoy a pool. I complained and they told me it was for the guests' safety since the sun is too dangerous, true, but let me make that call... On top of that the staff collects all the pool towels at 12pm because they need to wash them. Again, I complained and the front desk manager told me they did it for the afternoon guests, what a joke! I guess I'm not a paying guest...Food is below average, far from an "International" experience. Bottom line, don't bother booking this hotel, you will be disappointed !
Comment from Hotel Management
Oct 17, 2015 by Hotel Management Team, Hotel Management
Dear Alex, Thank you very much for your valuable comments about your recent stay at Crowne Plaza Shanghai Harbour City. We apologize for the inconvenience that has caused you during your stay and the unavailability of the outdoor swimming pool during your preferred time. Thank you for bringing this to our attention and we have looked into them. The outdoor swimming pool operating time has been adjusted from 9am to 7pm during summer time and we have also re-emphasized on language and standards trainings to ensure we can provide a better service and experience to you and other guests. It is our goal to always strive for further improvements and we look forward to seeing you soon to experience a more comfortable stay with us! Best Regards, Hotel Management Team
4 out of 5
for Everyone
by A verified traveler from 中国


Posted Aug 4, 2015
Pros: 滴水湖が一望でき、静かなところ。
Cons: 屋外プールの利用がもう少し遅くまで利用できるとよかった。
Location: 上海地下鉄16号線の終点、ホテルまでは徒歩ではちょっと遠く、タクシーに乗る必要あり。周辺には幾つか公園、観光地などもあったが真夏で非常に暑かったためホテルでゆっくり過ごしたのでよく分らない。ただいずれもホテルから徒歩圏内ではない。
4 out of 5
for Couples
by Krista from Beaumont

Overrated for the services.

Posted Jun 9, 2015 on Hotels
Checkin was efficient, but not very friendly. No conversation was made, and we had to carry our own luggage from the shuttle drop off to the hotel, and then to our rooms *which for a high standard hotel was very, very poor service. The rooms and hotel amenities were amazing. Very clean and spacious. The outdoor pool was shut down when we were there, which was a major bummer as that was half the reason we splurged to stay here. The location of this hotel is very poor. It's far from the city center, and about an hour walk from the metro. Good location if you want to be isolated in a ghost town, with staff that barely know any English and don't respect that you're paying to stay there.
4 out of 5
for Families
by Haiwen from 中国


Posted May 10, 2015 on Hotels
5 out of 5
for Personal Event
by Jiangong from 上海


Posted Mar 9, 2015 on Hotels
4 out of 5
for Business Travelers
by A verified traveler

better eat out

Posted Jan 25, 2015 on Hotels
hotel western restaurant service was way too slow for dinner time. taste was nice. anything else are good.
5 out of 5
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 9, 2014 on Hotels
3 out of 5
by hank from shanghai

service is bad

Posted May 6, 2014 on Hotels
I spent almost 3 hours to process the check in procedure and I got my key around 5:30 PM which is terrible.
4 out of 5
for Families
by A verified traveler


Posted Dec 2, 2013 on Hotels
4 out of 5
by mark from Australia - SA - Adelaide

Posted Nov 3, 2013 on Wotif
Pros: Design ,lobby area
Cons: Distance to downtown
no tours availables