“I had a harrowing experience at this hotel.
When I arrived staff at the reception told me the toilet in the room was broken and they arranged another room at a different motel.
Unfortunately the staff didn’t understand how the Expedia payment system works and they initially thought that I hadn’t paid. They expected me to pay at the other place again, even though I paid through Expedia.
I had to contact Expedia support, who were able to explain to the hotel staff over the phone that I have……
“Owner was extremely accommodating with issues that were found, fixed up problems immediately (internet wasn't great to begin with then was fast again) and the beds are very comfortable. Will stay again”