Shark Alley Tours

If you have respiratory problems, don't go. There was mold on the two red chairs. No doubt the mold was also on every fabric in there. Now, I am very sick with runny nose. I was told that I could leave before 3 :00 THAT DAY or move upstairs (A lot of steep stairs)or get a refund. There was a kitten "body" greeting me upon arrival and several cats still alive upon the property. The person that checked me in was "one of her renters" and seemed quite put out by having to deal with me. Owner was not there. Yamacraw Beach is not good at dawn or dusk (Biting flies-a lot of them)AND is not easy to find. No signage and grossly littered😢 Luckily, I brought citronella roll-on because I was walking. I really loved having the pool to myself and the response of owner. Overall, an absolute NO on this property

My first room air did not work but the front desk handled the matter and moved me right away and everything was perfect

All rooms even club member rooms are outdated and in poor condition. Dirty shower, chipped paint, pealing ceilings. Rooms aren't cleaned thoroughly. House keeping is a joke at this property. Our sink and counter top wasn't cleaned a single time. And we stayed for 7 days. Even after requesting our room be swept due to sand tracking in the room. It was only swept once. Customer service at this property is also poor. Some bar and wait staff employees were rude and acted like they didn't want to be there. I travel out the country three times a year. And I would never return here. Nor would I recommend this property to anyone else. I do appreciate Daniel, Keva, Jaleesa, Mercedes and the two supervisors at Viva Cafe. These employees were a nice. And gave exceptional customer service.