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Holiday Inn London - Shepperton

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Featured Image
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, blackout drapes, iron/ironing board

Overview of Holiday Inn London - Shepperton

Holiday Inn London - Shepperton

4 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationShepperton Marina4 min walk
  • Popular LocationKempton Racecourse9 min drive
  • Popular LocationSandown Park17 min drive
  • AirportLondon (LHR-Heathrow)27 min drive

Choose dates to view prices

About this area

Shepperton

In the suburbs and near a train station, Holiday Inn London - Shepperton is in an area with good airport proximity. Hampton Court Palace and Hampton Court are notable landmarks, and the area's natural beauty can be seen at Sandown Park and Surrey Hills. Looking to enjoy an event or a game? See what's going on at Kempton Racecourse or Twickenham Stadium.
Popular Location

What's nearby

  • Shepperton Marina - 4 min walk
  • Kempton Racecourse - 9 min drive
  • Hurst Park - 10 min drive
  • Brooklands Museum - 15 min drive
  • Sandown Park - 17 min drive

Getting around

  • Shepperton Station - 3 min drive
  • Hatton Cross Underground Station - 12 min drive
  • Heathrow Airport (LHR) - 27 min drive

Restaurants

  • Regatta Restaurant — 1 min walk
  • The Flower pot — 3 min drive
  • Mumbai Square Restaurant — 3 min drive
  • School of Spice — 3 min drive
  • Prezzo — 3 min drive

About this property

Holiday Inn London - Shepperton

Suburban hotel with restaurant and indoor pool
This smoke-free hotel features a restaurant, an indoor pool, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub, and a sauna are onsite. All 185 rooms provide conveniences like sofa beds and coffee makers, plus free WiFi and LCD TVs with satellite channels. 24-hour room service, pillow menus, and hair dryers are among the other amenities available to guests.
Holiday Inn London - Shepperton offers 185 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Shepperton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 3 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 14.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Sofa bed

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center (2691 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Dogs welcome
2 per room
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.95 per person (approximately)
  • Self parking fee: GBP 3 per day
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Holiday Inn London Hotel Shepperton
Holiday Inn London Shepperton
Holiday Inn Shepperton
Holiday Inn Shepperton London
London Shepperton
London Shepperton Holiday Inn
Shepperton Holiday Inn
Shepperton London
Holiday Inn London-Shepperton Hotel Shepperton
Holiday Inn London Shepperton Hotel
Holiday London Shepperton
London Shepperton Shepperton
Holiday Inn London Shepperton
Holiday Inn London - Shepperton Hotel
Holiday Inn London - Shepperton Shepperton
Holiday Inn London Shepperton an IHG Hotel
Holiday Inn London - Shepperton Hotel Shepperton

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 111 out of 381 reviews
5 - Excellent 29%
Rating 4 - Good. 150 out of 381 reviews
4 - Good 39%
Rating 3 - Okay. 77 out of 381 reviews
3 - Okay 20%
Rating 2 - Poor. 31 out of 381 reviews
2 - Poor 8%
Rating 1 - Terrible. 12 out of 381 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.0/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Disliked: Staff & service, amenities
Turning up I was ensure of what I was entering as it was a full on building site! There was no mention of this when booking and it wasn’t until I paid I got notified that the bar and restaurant would also be closed. I travelled all the way here specifically to use the pool, which was fine as I managed to get a 30 minute swimming spot. I can overlook the half built hotel and lack of bar, but upon checking out we dealt with an erratic member of the front desk who shrieked and got quite catatonic when trying to charge us for the THIRD time after I explained to her I had paid through Expedia and the only thing I had to cover was room service. Her senior eventually got involved to resolve the issue in a calm, professional manner. I was reimbursed my money and could not wait to get out of there. Having worked in the hospitality industry myself, I understand the stresses. However getting manic with your guests without taking a step back is unacceptable. Will not be returning.
Stayed 1 night in May 2021

2/5 Poor

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Heating wasn't working. Second night I had to ask for a heater because I was freezing. Light bulbs were missing. Toilet paper was in the bathroom bin upon arrival. The TV kept going into standby every 20 mins. The key to the ajoining room couldn't be found for 1.5 hours which made me feel very uncomfortable. When I took my laptop out of the safe, I found there was a stream of toilet paper wedged in there. I did not touch it. Staff were good trying to rectify everything but it really was the usual standard of stay. I stay two nights every week so this was very disappointing.
Stayed 2 nights in Mar 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The hotel is immaculate. It could not have been any cleaner, which was really good to say. The staff are also amazing.
Stayed 2 nights in Dec 2020