- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many great things about this property. What standout most is the level of customer service at the hotel. The staff are very engaging and genuinely committed to ensure guests have a comfortable and pleasant stay. They always provided a warm welcome when we entered the lobby, greeting us by name, offering cold towels to refresh ourselves. This degree of care is evident at all levels of seniority. The hotel manager is actively interested in guests and personally involves himself in assessing the guests experience, attentive to small details of comfort and service. I cannot speak highly enough of the warmness, friendliness and professionalism of the staff. True masters in quality service. The property itself is charming, relaxing, with lush decorations and charm. The restaurant provides rich variety, entertainment. The rooms are very comfortable with unique decor that is truly spectacular.