Sierra Helada Natural Park Vacations from $878

Great stay, suited a family of four for a few days

Great location and a nice room, but the stay was let down by poor maintenance. The fridge was dirty, smelled terrible and did not work, so we ended up buying ice just to keep our water cold during the hot Alicante days. We reported it in person and by email, but it was only replaced on our last day. The shower also leaked water into the main room area. A basic room check before arrival would have prevented most of this.

Check in 4pm however rooms not ready till 4.30. Roof pool area towels on beds but no one using them. Shame because others waiting at bar area to get sunbathing.

The house was clean but the pool was dirty and some of the outside furniture were in really bad condition. No nice wine glasses and the towels did smell so bad, that we had to wash them before we could use them. There was no internet for 8 days. We did of course complain about it in the beginning but to my opinion, the caretaker of the property was not doing his job. He didn't speak english and we don't speak spanish so the communication was not easy, and thats not a positive thing