Book after 7PM for same day, no checkin, no refund
Posted Feb 24, 2017
They don't allow checkins after 7PM or refunds if you happen to arrive after.
Arrive at 7:05? They just keep your money.
Unfortunately, I booked on Expedia around 10 PM for the same night and missed the note that check in ends at 7 (I've never encountered this at a hotel). Expedia sent the booking confirmation and I drove out to the hotel. Of course, the office was closed, and no one answered the phone.
Though the policy seems strict, one would think it could be waived for people who arrive within minutes of the booking being *confirmed*.
The very act of booking after 7PM for the same day means you've thrown away your money with no recourse. Any "normal" business in this day and age would offer a refund for the mishap, especially considering they're providing you literally no service or product in return for your money.
Though I'd normally not leave a negative review against the hotel in this case, they've haven't returned any calls, Expedia confirmed the booking, and of course they weren't willing to refund the money. The booking should never have been confirmed if it could not be honored!
I would certainly never try to stay there again, nor would advise any one else.