Soave Castle Tours

Great business hotel

Clean rooms and accessible areas of the hotel. Meals taken were well prepared and appetising. Overall staff were pleasant and cooperative. Two of the staff were however outstanding and actually have improved the rating of the hotel and service. The Maitre d’, Enrico, fulfilled his role with an easy competency and professionalism. His explanations of Italian lifestyle and culinary delights were a joy. The acme of guest relationship was presented by the receptionist, Jessica. What a find she is for the Marriott group. She proved to be the ‘fount of all knowledge’. So helpful, so clear with directions, almost AtoZ like knowledge of the area and so descriptive of the best sights ares to visit both in and around Padua. It is a shame that Marriott haven’t found a position in a more tourist centred venue/position. It would also be a travesty if the Group failed to recognise the immense talents and intellect that Jessica has.

Too dark throughout hotel. The bathroom door was all glass and didn’t provide any seal for privacy or noise. Far too few electrical outlets (2 in room area, zero in bathroom). No USBs anywhere. No ice machine accessible to guests, so staff had to fetch ice if needed. Toilet brush missing or not provided. Glass sink was stylish but not really practical. Tilted windows work better, and there was no window screen to prevent mosquitoes.