Deluxe Room | Minibar, desk, iron/ironing board, free WiFi
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Reviews of Hotel Geneva

4 out of 5
Hotel Geneva
9 Balkandji Iovo Str, Sofia

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 55 reviews" "
Rating 8 - Good. 23 out of 55 reviews" "
Rating 6 - Okay. 9 out of 55 reviews" "
Rating 4 - Poor. 7 out of 55 reviews" "
Rating 2 - Terrible. 2 out of 55 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

10/10 Excellent

Irina

Stayed 1 night in Sep 2023
Response from Chavdar Georov on Sep 15, 2023
Thank you very much for the evaluation of our hotel. You are always welcome here.

8/10 Good

Mihail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time
Had a pleasant time, quite clean room, a bit off center but I was with a car and there is parking so that was convenient. Overall had a nice time.
Stayed 1 night in Apr 2023
Response from Inga Petkova/Salea Manager on May 3, 2023
Thank you! You are always welcome.

8/10 Good

Bala Aditya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff. Well kept and tidy rooms. Parking was a pain to find everytime you go in and out. Valet service would have been helpful.
Stayed 3 nights in Mar 2023
Response from Inga Petkova/Sales Manager on Mar 7, 2023
Thank you for your review. We appreciate your opinion and hope to see you back.

10/10 Excellent

Yuesuo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy short family stay.
It's a good option for our family stay, warm and easy access with FREE street parking. The staff hosting us was very friendly and helpful. There are Metro station nearby with walking distance.
Stayed 1 night in Feb 2023
Response from Inga Petkova/Sales Manager on Feb 28, 2023
Thank you very much for high evaluation of our work. You are always welcome here.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
It is as described. Clean hotel and friendly staff. Just the bath tub is a little but old that I dont want to bath in it. I just took a shower. The area of the hotel is safe and have quick access to tram and metro
Stayed 1 night in Dec 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel & restaurant in Sofia
Lovely little hotel in Sofia -nice spacious room & comfy bed…staff are lovely and couldn’t be more helpful, a big shout out to Maya on reception she is a lovely lady and soo helpful.The hotel also has a restaurant and we had dinner there last night we both said it was our best meal since arriving in Bulgaria & good prices…if we ever come back to Sofia we would not hesitate to book Hotel Geneva again 😀
Stayed 1 night in Sep 2021
Response from Inga Petkova - Sales Manager on Sep 15, 2021
Dear Karen, Thank you very much for high evaluation of our work. Your warm words is a great motivation for us to continue working hard and do the best for our guests. You are always welcome here.

2/10 Terrible

Murtaza

Stayed 3 nights in Oct 2019

6/10 Okay

Iva

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom bath wasn’t working.
Stayed 1 night in Sep 2019

2/10 Terrible

Dino

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Wendy, Mainz, Germany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at Hotel Geneva! The room was very spacious - double bed, plus a single bed, table with 2 chairs and was set up for making coffee, large TV, new and spotlessly clean large bathroom, and also a patio! We were impressed. Delicious variety of food at breakfast. Both the reception staff and cleaning staff were friendly and helpful: turning on the sauna for us ahead of time so it could get up to temperature, allowing us to use their computer to check in for our flight and print boarding passes, calling taxis for us to get us where we needed to go. Very helpful. The hotel is a 5-minute taxi drive away from the pedestrian shopping street and landmarks, costing about 4 leva (2 Euros) - taxi ride back to the hotel via a different taxi service cost more. The area can also be reached by the trams (we did not use them). I recommend this hotel.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
This is not a 4 * hotel. Barely 3*. Disappointing breakfast.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Silviya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Everything was OK.Great breakfast.
Stayed 1 night in Apr 2019
Response from Inga Petkova on May 8, 2019
Thank you for your rate.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Inga Petkova on Dec 13, 2018
Thank you

8/10 Good

Verified traveler

The location is pretty good if you want to stay near the bus station that goes from Sofia to Rila Monastery. There’s a tram in the main road in front of the hotel that goes right to the city centre. Breakfast was pretty decent. Room is big and clean but there’s a shared balcony with other rooms so make sure the window is locked. Overall comfortable stay
Stayed 1 night in Sep 2018
Response from Inga Petkova on Sep 20, 2018
Thank you for taking time to write the comment. You are right some rooms share a balcony. We are planing to separate balcony space for each room. I hope we will solve this case soon and your next visit it will be more comfortable for you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2018
Response from Inga Petkova on Jun 7, 2018
Thank you

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing experience! Wonderful staf _ very helpful and caring!
Stayed 3 nights in May 2018
Response from Inga Petkova/Sales Manager on Jun 4, 2018
Dear David, thank you very much for the high evaluation of our team's work. We will keep doing our best and hope to see you again.

6/10 Okay

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is situated in a not so good area of Sofia, the apartment was large and clean with a fridge, tv, and clean towels,a lift operates between floors, after a shower we where the bar was but was told it’s private and not for hotel residents as there wasn’t any facility for food in the hotel we asked where we could eat and was told a Greek restaurant nearly a quarter of a mile away
Response from Inga Petkova on Apr 26, 2018
The hotel is situated in a good but residential area and only 3 km from the center. Unfortunately, exactly the day you decided to visit our restaurant, it was closed for the private party. I am sorry that you did not have chance to taste our delicious cuisine and hope you will have this opportunity if visit us again. Kind regards

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
pleasant stay
We receive bigger room like what we booked, nice personal, good location.
Response from Inga Petkova on Apr 26, 2018
Thank you very much for your review. We hope you will visit us again. Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quaint quiet area hotel
Nice place, a bit smaller than you'd expect from the pictures. It's in a quiet area. I left early and changed hotels as I needed to be closer, but this was a pleasant experience!
Stayed 5 nights in Oct 2017
Response from Inga Petkova on Nov 9, 2017
Thank you for your warm words. We hope you will visit us again.

6/10 Okay

Garry, UK

Liked: Cleanliness, staff & service
Honest and Genuine Review
Check in was perfectly acceptable and everything was explained well. The room described as luxury Junior sweet was large but dated, not luxury. The room was clean, however the carpet badly stained which was off putting. Beds were very comfortable and sheets smelt beautiful. Shower & bath were both excellent. First night at 4am banging and shouting from the room immediately above followed by loud music which went on for an hour. After 45 minutes I contacted reception, 15 minutes later the noise ceased. Speaking to reception the following morning I was assured there would be no repeat and the guests in question would be spoken to. Unfortunately the same happened again that evening, although it was resolved this time in 30 minutes. Breakfast was acceptable but repetitive. Good coffee, croissants, eggs, cheese, cereals etc., so what you would expect. The meal in the restaurant on the evening was wonderful. This hotel could be lovely with the right changes. Modernise the rooms and offer some variations at breakfast.
Stayed 3 nights in Sep 2017
Response from Inga Petkova, Sales and Marketing Manager on Nov 9, 2017
Thank you for your honest and detailed review. We are really sorry for the loud neighbours you had. Sometimes it is very difficult to negotiate with some guests, especially if they were drunk. Sometimes it takes more or less time to calm them down. Please, believe we did our best. We hope your bad luck with the neighbours will not be a reason to not stay again at our hotel. We are currently in the process of renovation. Some rooms are renewed already. I hope when you come again we will be ready to accommodate you in this kind of rooms. And of course we will take in account your comment about breakfast and try to make it more diverse. The changes are on their way.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Benjamin

Liked: Cleanliness, room comfort
A nice hotel, with a very spacious room and good facilities including a jacuzzi, sauna and gym. However, the jacuzzi was not working - and a big factor for choosing this hotel. The attitudes of some staff members could improve and be more approachable. It felt awkward to speak to them and they were abrupt when speaking to you. Convenient on the tram line and a 24/7 corner shop nearby.
Dear Benjamin, I would like to apologise for the staff's roughness if it took place. It is unacceptable. I deeply hope that you will visit us again

8/10 Good

K, london, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay!the staff was super kind and polite and made sure that we were satisfied at all times with the room and everything else we asked for was done with a smile. The room were very cosy spacious and comfortable. We will definitely comeback.
Response from Inga Petkova, Sales and Marketing Manager on Dec 16, 2016
Thank you very much for worm words and high evaluation of our work. We look forward to see you again.

8/10 Good

Jen, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time in Bulgaria!
I stayed at this hotel during a visit while adopting a child. It was my first time in Bulgaria and I speak only English. I basically needed a place to rest and recuperate from my sleepless night on the overnight plane flight. I am used to a very quiet home location. There was a lot of steady traffic one block away, but the thick, double, windows blocked most of it, and I slept well. (If it was hotter and the windows had to be open all night, this would have been a problem, especially since the air-conditioning did not work). Nice bathroom, nice mini refrigerator stocked with juice, soda, chocolate, nuts and water etc. Large room. Good internet. Wonderful, smorgasbord of home cooked breakfast items with a lot of variety (included in the room price). The hotel staff was very friendly and helpful. Nice Sauna. One block from a little market with fresh fruit, veges and water etc. Reminded me of Soho. Glad the place was not highly scented. Also liked that the windows opened! Nice porch. Very happy with my choice to stay here. I would stay again.

4/10 Poor

Emily, Vancouver

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel is old, beds were saggy and uncomfortable. Location is not overly convenient but felt safe and could walk to metro. Restaurant was closed when we went to use it despite being within hours. Breakfast was included but worth avoiding.

10/10 Excellent

rafael, montevideo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
taste of the town
i felt like a bulgarian

10/10 Excellent

hayder, sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
very good hotel

10/10 Excellent

Patsy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Brilliant hotel... We couldn't believe our eyes. Great restaurant very clise by too and super cheap. Area is for those looking for peace and quiet, party area is golden sands.

6/10 Okay

Anargyros

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Decent hotel
Decent hotel at a good area. Hotel seemed to be recently renovated. Room (junior suite) was good with a tv set in each room. All the basics existed. However, something sticky was on a surface, showing inadequate cleaning. Breakfast was rather poor than decent.
Stayed 1 night in Jun 2023

4/10 Poor

angel

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Veysel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliche und hilfsbereite Personal
Stayed 1 night in Jul 2022
Response from Inga Petkova/Sales Manager on Aug 24, 2022
Thank you!

8/10 Good

Mykolas Viktoras

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2021
Response from Manager on Jun 8, 2021
Thank you for your review. We appreciate your stay and hope to see you back.

8/10 Good

Laurits

Stayed 2 nights in Jan 2021

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Mehtap

Traveled with family
Stayed 1 night in Oct 2019

8/10 Good

Lars-Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four stars
Only drawbacks is that using the sauna costs extra and you share the balcony with your neighbour. Breakfast is OK but nothing special.
Stayed 1 night in Sep 2019

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Приехали поздно вечером, около 21.00, несмотря на мероприятие в ресторане нас вполне пристойно покормили. Отлично отдохнули. Полноценный европейский завтрак. С рецепшн заказали такси, сдали ключи, расплатились и отъехали в аэропорт.
Stayed 1 night in Aug 2019

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

V

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bello l’albergo. In una zona morta. Stanza con alcune luci non funzionanti. Servizio spa non funzionante e non dichiarato (in tal caso avremmo prenotato altrove) Fondamentalmente un 2 stelle mascherato da 4
Stayed 1 night in Dec 2018

4/10 Poor

Svetla, Palma de Mallorca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sconsiglio a chi è abituato a veri hotel a 4 ****
la distanza dal centro è notevole,almeno 5 km, la pulizia lascia il tempo che trova, il bagno non ha un phone in dotazione e un set da bagno per un hotel a 4 stelle, in conclusione, è un buon hotel a 2 e mezzo di stelle
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2018
Response from Inga Petkova on Jun 26, 2018
Thank you

8/10 Good

max67, perugia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un buon hotel
pulito, letto comodo, pavimento del bagno se bagnato è scivoloso, manca asciugacapelli...forse devo portare da casa. mancano anche le ciabatte per camera...prossima volta me le porto da casa.
Stayed 1 night in May 2018
Response from Inga Petkova on May 25, 2018
Thank you for your review

8/10 Good

CHRISTOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend it!
It was a nice clean hotel and the staff was very kind and helpful!
Response from Inga Petkova on Apr 19, 2018
Thank you for kind words. We hope to see you again!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Très bien mais mal isolé. Que ce soit l'isolation phonique ou vis à vis de la lumière extérieur. Le bruit vous empechera de dormir avant minuit. Le soleil voir réveillera à 8h
Response from Inga Petkova on Apr 28, 2018
Dear Thomas, next time we will provide you with a quieter room. Our curtains are very thick and If you used them it would avoid light in the morning. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격 대비 우수
오래된 건물이나 새롭게 단장되었고, 넓직하며 서비스 좋았음.
Stayed 4 nights in Nov 2017
Thank you very much for taking time to write a comment. We will keep doing all the best. You are always welcome here.