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Frequently Asked Questions
If I need to cancel my hotel reservation in Soraya, will I receive a refund?
Yes! The majority of room reservations are fully refundable if cancelled prior to the accommodation's cancellation deadline, which often is within 24-48 hours of your arrival date. If you booked a non-refundable reservation, you might still have the option to cancel and get a refund within 24 hours of booking. Filter your search by fully refundable to find flexible hotel deals in Soraya.
Where can I learn more about changing or cancelling my trip to Soraya?
For more information about updating your trip to Soraya or cancelling it, head over to our customer service page.