Sotoserrano Vacations from $1,222

The hotel Bar and facilities are really great and they have aged super well, a great place to say in Madrid

The friendliest and most helpful staff!

Room was clean but small by North American standards. Staff was helpful. Hotel was close to Plaza Major. However, it could be noisy sometimes in the evenings or wee mornings because of nearby restaurants and people in the street. This may bother light sleepers.

The staff were extremely helpful and very friendly. The property was very clean. And the location was central to everything. I would recommend this hotel. My only complaint was with the bathroom. Although the bathroom and the shower were both spacious, the shower door did not close properly which caused leaking into the bathroom floor. The shower floor was quite slippery. We asked if they could provide a shower mat but never received one. Finally, the bath towels were thick and new, which sounds like a plus however, they left tons of lint all over our bodies. We had to ask for old, lint-free towels, which we received. These were all minor things and generally I would recommend Hotel Regina.

We were only there overnight to catch an early morning flight, too early for the breakfast. Staff was nice, bed comfortable, nice shower and towels. They also delivered the pillow type of our choice, which was nice. The location was helpful since we needed to depart to the airport before shuttles started running. Cons: Dark bunker room has seen a lot of use. It's truly a convenience choice for crazy flight times, and you pay plenty for the privilege. Since it was around $400 to stay there, it would have been nice to receive a couple of complementary waters and snacks. Everything in the mini bar was charged airport prices. The other con is that because it's located it's outside of security, we were unable to go to some of the better terminal restaurants without a bunch of rigaramole since our flight didn't leave until the next morning. We ended up eating at an overpriced and shipped-in-catering in a Paul's which is a nice chain at say, the Bordeaux train station, somewhere where the staff has some hand in preparation. This was airport meh, and a waste of money. We would have packed something from San Sebastian to eat had we known. Useful-yes. These places exist for a purpose, and I respect that. Will I avoid crazy flights that end up calling for something like this? Yes