South Elgin Vacations from $325

Front desk customer service was poor. At front desk with no line, clerk(s) did not greet us but one whom had the audacity to ask us to step aside and allow the women getting off the elevator to be helped first… Talked with them for 15mins about their check in, when we approached the desk first for the same thing. Clerk assisting him just shuffled around behind him, as if he didn’t want to help neither his coworker or us. Did not check us in until I got out of line from behind the first set of mentioned women & asked if he was able to check us in. Also everything I handed the second clerk he never returned in my hand only in front of me on the counter, very disrespectful in my opinion. First clerk: male, bald, with glasses. Second clerk: male, silver shoulder length hair & glasses.

the breakfast was ok like all the hotel. i like the international RIU better

Very nice & clean hotel and near the Bean and shops are walkable.

Stayed just one night here with my mother, daughter, and her friend so my daughter and her friend could attend a concert nearby. Was super happy with the cleanliness of the hotel, the comfort of the beds, and the kind staff. Only minor complaint would be that the doors slam throughout which could be a little frustrating if you are a light sleeper and the parking garage is a little tight and could be really bad for someone with a low to ground car due to the super steep entrance/exit ramp. Lastly, I was under the impression that there was a bar/restaurant on site. Unfortunately, there is only the dining area for the paid breakfast or dinner. Aside from those few minor things, I would highly recommend this place. I will be returning in the summer as it's nice and close to the shore and beaches too.

Everything was amazing. The hospitality was top notch.