"Welcoming."

"Lovely hotel in an excellent location, just a short walk from Tower Bridge. The staff were very courteous and helpful throughout my stay. The only drawback was the room temperature—on a hot day, I found that the air conditioning was centrally controlled, so I couldn’t adjust it using the in-room ..."

"Convenient, good services great location 5 min from the Tube"

"Overall our stay was great, walkable to metro stations, located close to Big Ben. Staff and service was great as well. Would just give it 4 stars for cleanliness, the rooms were a bit dusty and we saw silverfish in our bathroom one of the nights."

"Everything was just as it always is very clean very efficient very welcoming which is very important. The reception staff helped me a couple of times for which I was very appreciative. Enjoy the food in the restaurant and a lovely glass of wine with very glad to see you had white Zinfandel from California. ..."

"Great location"