Castillos en Southend-on-Sea

“Apartment was clean and exactly as stated in the advertisement! Only issue we encountered was the front door being locked and on latch at 2am… However the property manager responded within 10 minutes even at 2am in the morning. Excellent service!”

“At the arrival there was a condom wrapper on the steps. We opened the front door and the smell hit us. Flat looked uncleaned; bathroom had stains on the floor and walls. Cobwebs in every room, stains on the walls. Problem with drain in the shower and the smell was terrible. Sofa needs adjusting as the arm rest loose. Carpet dirty, fan in the bedroom didn’t work. Fridge smelt and had brown stains on the glass shelves. Not what I expected nor paid for.”

“Our stay was fine for the short time we were there as a place to lay our heads but for the price we paid I was a little disappointed. In all honesty The beds felt like a horse has broken them in, we have all woken up with sore backs today so definitely need adjusting (or even a mattress topper) the curtains were very thin so we were all woken up with the light first thing which was also frustrating as we wanted to make the most of the rest. The fridge also didn’t work (have informed host and...

“Absolutely recommend this hotel to anyone. The beds were super comfortable, room well maintained and all the staff we met were so super friendly and helpful. Thanks so much especially to Justine and Chris for making our stay so relaxed and easy. Can't say enough about this place!”

“I had a great stay! The hotel was very clean and in a fantastic location, making it easy to get around. The staff were incredibly helpful, and everyone in the restaurant was especially lovely and welcoming. It was also great to have the option of on-site parking. Would definitely stay here again.”