“Staff was fantastic. Breakfast was excellent. Had breakfast Celiacs could eat.
Soft beds and clean rooms.
Tried going to restraunt and bar but it was closed. Walkway was beautiful you could see people floating down the river. Deck was beautiful”
“The experience at the AC Hotel was absolutely terrible. A simple error on the hotel’s end resulted in a huge ordeal. On our second night of the stay, my wife and I came back to a room that had not been serviced at all. We called down to the front desk to ask for fresh towels and to inform the staff of the situation. The staff member (who happened to be the assistant manager) was extremely rude, flippant and completely dismissive of our request to have the price of the room adjusted. He went……
“When we arrived late afternoon there was a note attached to the front door directing us to our room and that they were busy with another client, but did supply a number to call. Our room door was wide open with the keys laying on a table. We did try to call to ask about the wifi and breakfast. We received a text, 3 hours later, with the wifi info and that we were not getting breakfast or coffee as it was not included. I understand about breakfast, but no coffee?
There was no TV's anywhere and……