Ratings based on 307 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Basic accomodations

Posted Mar 6, 2018
Pros: The kitchen, nice location
Cons: Quality of the furnitue
Location: Mall, shopping, restaurants.
Everything here was average. The room was spacious and having a full kitchen was a definite plus since we were with children. The staff was gracious enough to make an exception to the cancellation policy due to an emergency.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

20th stay

Posted Jan 28, 2018
Always great never a problem checking in only down size is parking
2 out of 5
by A verified traveler from Springfield, VA

Not impressed for the cost of room

Posted Jan 28, 2018
Fire alarm was going off when we arrived and the poor front desk worker was overwhelmed and no one came to help him. Found hair all over the bathroom and hair dryer (definitely not my own), no trash cans in the room, and cleaning was questionable. We had no heat in our bedroom and the night temperature got down to 20 degrees. Not impressed for the price we paid for the room.
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2018 on Hotels
5 out of 5
by Josephine

5 stars

Posted Jan 4, 2018 on Hotels
The hotel is awesome I had no problems but the breakfast food could be better.
5 out of 5
by Rafat

Posted Dec 30, 2017 on Hotels
Outstanding
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2017 on Hotels
4 out of 5
by Chase

Great staff... not the cleanest

Posted Nov 26, 2017 on Hotels
The room I stayed in had mold on bathroom tile. While clean towels were added daily the bathroom wasn’t cleaned.... evidenced by empty shampoo bottle on floor and dirty floor never being cleaned.
3 out of 5
by A verified traveler

Posted Nov 15, 2017 on Hotels
The room was nice but the heat wasn't working
Comment from Hotel Management
Nov 26, 2017
Dear Guest, Please allow me this opportunity to apologize for the inconvenience you experienced during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I will share your concerns appropriately within the organization. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Springfield. Sincerely, Angela R. Assistant General Manager
3 out of 5
by Amanda

This traveler left a rating score only Posted Nov 9, 2017 on Hotels